Information Technology Inclined Customer Care Administrator at Jolly Energy Fleet Limited

Job Description:

As an Information Technology Inclined Customer Care Administrator, you will play a pivotal role in ensuring seamless customer interactions and leveraging technology to enhance customer support. You will be responsible for combining your strong IT skills with excellent customer care abilities to provide a world-class experience for our valued customers.

Key Responsibilities:

Customer Care:

• Respond to customer inquiries, concerns, and issues promptly and professionally.
• Provide accurate and comprehensive information to customers.
• Handle customer complaints and resolve issues to ensure customer satisfaction.
• Maintain a positive, empathetic, and helpful attitude toward customers at all times.

Technical Proficiency:

• Demonstrate a high level of competence in information technology.
• Troubleshoot and resolve technical issues raised by customers.
• Assist customers in navigating our digital platforms, software, and applications.
• Collaborate with the IT team to escalate and resolve complex technical issues.

Communication Skills:

• Communicate technical information to non-technical customers in a clear and understandable manner.
• Collaborate effectively with cross-functional teams to address customer needs.
• Keep accurate records of customer interactions and transactions.

Customer Engagement:

• Engage with customers through various communication channels, including phone, email, chat, and social media.
• Proactively identify opportunities to enhance the customer experience.
• Promote our IT platforms and services to customers where applicable.

Continuous Learning:

• Stay updated on the latest technology trends and advancements.
• Participate in ongoing training and development programs to expand technical skills.
• Continuously improve customer care techniques and strategies.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration or a related field.
• Proven experience in customer care administration with a strong IT background.
• Proficiency in using customer support software and CRM systems.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a detail-oriented approach.
• Ability to work well under pressure and adapt to a fast-paced environment.
• Empathy and a customer-centric mindset.
• Strong multitasking skills.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and career advancement.
• A collaborative and inclusive work environment.
• Cutting-edge technology tools and resources.