Information Technology Coordinator at Nestle Foods

Position Summary

We are Nestlé Nigeria Plc. and are proud to be the largest operating market of Nestlé Central West Africa Region. Our passionate, collaborative and entrepreneurial-minded team work together to achieve our objectives while fostering an atmosphere that promotes individual growth, wellness and inclusiveness.

Nestlé Nigeria is currently looking to fill the role of an Information Technology (IT) Coordinator to be based in our factory in Sagamu, Ogun state. The individual selected for this position will be responsible for providing a professional end-user support in resolution of problems related to IT platforms to restore the appropriate services to the User in a timely fashion in accordance with agreed Service Level Objectives (SLO). Full second level responsibility for all Information Systems/Technology (IS/IT) issues at site.

A day in the life of the IT Coordinator:

• Ensures all technical/process support for PC's issues that cannot be resolved by the Service Desk and handle escalated problems with solutions that require in-depth troubleshooting and analysis.
• Ensures detailed explanations of user problems and call resolutions are entered into the Problem Management System.
• Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
• Manages other on-site IT infrastructure that cannot be resolved remotely under instruction of the  IT support from the region or above market
• Install and replace new workstations (including moves and changes). Maintain, modify and enhance existing workstations using Nestlé Standards.
• Configures setup and diagnose performance of workstations.
• Assists the IT Security & Compliance FRM  in Implementing group corporate IT security standards and policies across all systems.
• Assists in the implementation of new information systems, which may replace or augment the current application set.
• Handles all tasks related to backup of the servers on site according to IT standards and processes
• Leads or participate in team projects that enhance the quality or efficiency of support and assist other resolution groups in support of major or complex incidents.
• Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.
• Ensure continuous monitoring of LAN, WAN, and other business‑critical IT infrastructure to identify and proactively escalate issues

Serve as the primary point of contact for all IT‑related projects within the factory, ensuring effective coordination, issue resolution, and communication with stakeholders

What Will Make You Successful?

• Bachelor’s degree in Computer Science or Information Technology. Relevant Professional Certification will be an added advantage.
• 5 years’ technical experience in systems hardware, LAN, WAN, telephony.
• Service delivery orientation, including prioritization and scheduling.
• Strong IT background (familiarity with Networking, IT Infrastructure and Desktop Support, Cybersecurity, Data & Analytics, etc.).
• Non-negotiable stakeholder management skills (Effective communication skills at different organizational levels in.)
• Demonstrated experience within an organization that operates on the SAP system
• Positive/right mindset and attitude.
• Ability to collaborate effectively with Process Teams, Security team, Operations, Infrastructure and third-party providers & development teams.

We Offer:

• Interesting and challenging work in an international company – a branch of worldwide and well recognized FMCG concern
• Possibility to work in a dynamic team of professionals and leaders
• Possibility to work with challenging projects and responsible tasks
• Atmosphere full of respect, professionalism and excitement
• Possibility of development & career advancement