Information Technology Associate at Jake Riley Limited

About the job

• Recognizing the requirements and scope of the business from the client
• Developing a plan of action including time scale and resources required
• Monitor the computer systems and networks in an organization
• Liaising with software engineers and IT support officers
• Analyzing potential issues and presenting written or oral solutions
• Communicate in writing to understand the work that needs to be done
• Be willing to travel at short notice
• Creating and updating a database of all Company’s business contacts.
• Develop and maintain an IT system for the company
• Possess an in-depth knowledge of IT with experience in Application and Software development, Hardware/software installations and maintenance, Integration services, Configuration, Data migration, Programming, Analytics/Reporting, Warranty support.
• Maximize the value of our internal and external IT services that will help business as a whole.
• Analyze all network issues and monitor all tasks and escalate issues and provide effective resolutions for all IT issues and coordinate with partners and vendors to resolve all network issues effectively.
• Assist all end users to perform troubleshoot on all procedures and provide updates on trouble tickers to resolve all issues effectively and prepare all documents for policy manuals and provide IT support for organization.
• Analyze all trends for IT issues and prepare reports for same and maintain and update Configuration Management Database on regular basis and perform troubleshoot on all hardware, software and equipment