Information Technology Administrator at New Age Mobile Concepts Limited

Job Summary:

• We are seeking a motivated and skilled IT Administrator with at least 4 years of working experience in IT support, system administration, and infrastructure maintenance. The ideal candidate will have a solid understanding of IT principles, excellent problem-solving abilities, and a commitment to ensuring the smooth operation of our IT systems. This role requires a team player who can effectively support end-users, maintain IT assets, and contribute to the implementation of IT projects.

Key Responsibilities:

• IT Support and Troubleshooting: Provide technical support to end-users, diagnosing and resolving hardware, software, and basic networking issues.
• System Monitoring & Maintenance: Assist in monitoring IT systems, performing routine maintenance, and applying updates and patches to ensure system stability and security.
• Network Management: Support the configuration and maintenance of network infrastructure, including LAN, Wi-Fi, and basic network troubleshooting.
• Server Administration: Assist in the management of physical and virtual servers, including basic installation, configuration, and monitoring.
• Data Backup and Recovery: Participate in implementing and managing data backup procedures.
• Security Management: Follow IT security policies and procedures, and assist in managing basic security tools like antivirus software.
• Vendor Management: Assist in liaising with IT vendors for support and procurement.
• Documentation & Training: Create and update technical documentation and user guides. Provide basic training to staff on IT tools.
• IT Asset Management: Maintain an inventory of IT assets, including hardware and software licenses.
• Project Assistance: Participate in IT projects, assisting with implementation and support tasks.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• Minimum of 4 years of working experience in IT administration or a related IT support role.
• Basic understanding of IT infrastructure and system maintenance.
• Familiarity with operating systems (Windows, Linux, IOS) and basic networking concepts.
• Awareness of cybersecurity basics and best practices.
• Good problem-solving skills and the ability to troubleshoot common technical issues.
• Effective communication and interpersonal skills, with the ability to assist and support end-users.
• Ability to work as part of a team and manage assigned tasks effectively.
• Relevant entry-level IT certifications (e.g., CompTIA A+) are desirable.

Preferred Skills:

• Experience with specific software or hardware used in the organization.
• Knowledge of basic scripting or automation.
• Familiarity with IT service management concepts.