Information Systems Intern (Industrial Training Attachment - IT) at ConSol Limited

Job Duties / Responsibilities / Accountabilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems and softwares.
• Respond to email messages for customers seeking help.
• Support customer through problem-solving process..
• Clean up computers.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Manages the service desk
• Documents activity and reports potential problems according to established procedures
• Gives first level support to the end-users in a friendly and professional manner.
• Provides first level support to the Local Area Network (LAN)
• Performs any other tasks assigned by the IS Officer

Requirement

• Candidates should possess an OND qualification.