Information System Administrator at Money Trust Microfinance Bank

Job Description:

As our IT Administrator, you will be at the forefront of ensuring the smooth operation of our IT systems. Your responsibilities will include:

• Installing and Configuring: Set up and configure computer hardware, software, systems, networks, printers, and scanners, creating a seamless technology ecosystem.
• Monitoring and Maintenance: Keep a watchful eye on computer systems and networks to ensure optimal performance, making proactive adjustments as needed.
• Timely Issue Resolution: Respond promptly to service issues and requests, providing technical support to staff both in person and over the phone.
• User Account Management: Create and manage user accounts, ensuring proper access and permissions.
• Equipment Management: Maintain and repair equipment, replacing items when necessary to keep operations running smoothly.
• Technology Testing: Be on the cutting edge by testing and evaluating new technology, recommending innovative solutions.
• Technical Support: Provide comprehensive technical support and address escalated issues for both staff and customers, ensuring satisfaction.

Technical Skills Required:

• Network Expertise: A strong foundation in network infrastructure and software.
• Customer-Oriented: Maintain a customer-oriented approach to deliver superior technical support.
• Problem Solver: Exhibit exceptional problem-solving and analytical aptitude to resolve complex technical issues.
• Time Management: Effective time management skills to handle multiple tasks efficiently.
• Adaptable and Flexible: Be adaptable and flexible in a dynamic IT environment.

Additional Desired Skills:

• App Development: Experience in building applications.
• Front-End & Back-End Development: Proficiency in both front-end and back-end development.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 - 5 years of proven experience in a similar role.
• Relevant IT certifications are a plus.