Import Manager at ZIM Integrated Shipping Services

Job description

• Gather and analyze information from the industry to help benchmark best practices as well as process performance
• Ensure process compliance from POL up till arrival at POD in import processes.
• Work with Finance and commercial teams to provide high levels of customer service.
• Manage correspondence with clients to effectively maintain harmonious business relationship.
• Manage correspondence with internal stakeholders to ensure smooth process flow.
• Verify original bills of lading alongside supporting documents prior release. Scrutinize customs and other documents presented in the import process
• Proactively address any issues that may arise within the import process that will affect the customers negatively.
• Address any prevailing import issues in a professional and timely manner
• Coordinate, supervise and coach team on excellent service delivery
• Ensure consistent process review and improvement as required
• Attend to petition, queries and or invitation from various authorities - Nigerian Customs Service, Nigerian police force, Economic and financial crime commission (EFCC), etc.
• Represent the organization at stakeholders’ meetings with the Nigerian Customs Service on importation procedures and regulations and unclaimed containers in the port, etc.

Requirements:

• First degree in in maritime, shipping, or related disciplines
• Between 8-10 years prior experience in similar capacity.
• Strong relationship management, analytical and problem-solving skills.
• Good command of written and spoken in English
• High level of proficiency in Microsoft office, including Excel, Word, Power Point, Web-based and email programs