ICT Support Personnel at Anadach Consulting

Reports to: The System Administrator

Location: Victoria Island, Lagos

The Role:
The selected candidate would be responsible for ensuring that all ICT equipment work perfectly. He/she would be responsible for liaising with other heads of departments in order to assess how the ICT can constructively impact the medical services team in alignment with the Clinic’s operational
objectives.

Purpose/Objectives of the Job

• Website updates
• Network segments, Internet, and intranet systems support
• Computer systems and other peripherals
• Administration of data center and components
• Optimum utilization of software purchased
• Resource for technical (ICT) queries

Duties and responsibilities

• Ensure 99% up time of all ICT equipment which includes Servers, Intranet and Internet, Telephones, users’ system and other related tools.
• Update and maintain the clinic website
• Support LANs, WANs, network segments, Intranet, and internet systems.
• Analyze system logs and identifying potential issues with computer systems.
• Integrate new technologies into existing data center environments.
• Perform routine audit of systems and software.
•  Apply operating system updates, patches, and configuration changes.
• Answer technical queries and assisting users.
• Document the configuration of the system.
• Back up of all electronic data daily.
• Assist with general administrative tasks
• All other tasks as may be assigned

Qualifications and Experience

•  Bachelor’s degree in Information Technology and/or Computer Science
• At least 1+ years in an ICT role of any capacity within any organization
• Any other relevant qualification or training is an added advantage
• Experience working in a medical facility is desirable

Behavioral Competencies

• Ability to build and manage relationships with others, especially staff and clients
• Ability to exhibit the characteristics of a professional person at all times
• Must be able to take initiative
• Must be enthusiastic and a team player
• Must have good observation skills
• Must be able to multitask
• Must be able to demonstrate good stress management
• Must be a good communicator and possess good organizational skills
• Must have integrity
• Must be a quick learner
• Must be empathetic
• Must be friendly

Technical Competencies

• Can identify and fix basic technological issues
• Has good knowledge of the latest technology used in thriving medical facilities
• Can prioritize tasks effectively
• Can effectively and efficiently analyze data
• Has excellent presentation skills.
• Ability to negotiate effectively.
• Ability to co-ordinate effectively

 Essential competencies and attributes

• English – must be proficient in both written and spoken aspects of the languageAny other language skill is an added advantage
• Excellent use of Microsoft Office (Word, Excel and PowerPoint), EMR (INSTA), reporting software, coding and managing websites.