ICT Support at Greengates Group

INFORMATION TECHNOLOGY SUPPORT ASSISTANT

Responsibilities

• Support of Enterprise Applications and attend to user IT needs.
• Manage the day –to-day running of the ICT infrastructure in subsidiary locations.
• Engage in troubleshooting of systems.
• Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• E-mail support and management
• Local Area Network (LAN) / WAN troubleshooting.
• Create website layout/user interface by using standard HTML/CSS practices
• Create and manage websites using WordPress, Joomla or any other CMS.
• Write well designed, testable, efficient code by using best software development practices
• Integrate data from various back-end services and databases
• Gather and refine system specifications and requirements based on technical needs
• Create and maintain software documentation
• Be responsible for maintaining, expanding, and scaling our websites, blogs and social media handles.
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities
• Create branded documents, logos, ID Cards, Signage using Corel Draw or Adobe Photoshop.
• Cooperate with Vendors and designers to match visual design intent.
• Regular update of various social media platforms with approved contents.

Requirements

• Proven working experience in web programming
• Good graphic design skills
• Knowledge of modern HTML/CSS, WordPress and Joomla will be preferred.
• Familiarity with Cpanels.
• Familiarity with at least one of the following programming languages: PHP, ASP.NET, JavaScript or Ruby on Rails will be an added advantage.
• A solid understanding of how web applications work including security, session management, and best development practices.
• Adequate knowledge of relational database systems, Object Oriented Programming and web application development
• Hands-on experience with network diagnostics, network analytics and troubleshooting tools.
• Experience in Windows Operating systems and system troubleshooting.
• Knowledge of IT Support ( Infrastructure and Applications)
• Basic knowledge of Search Engine Optimization process
• Aggressive problem diagnosis and creative problem solving skills
• Strong organizational skills to juggle multiple tasks within the constraints of  timelines and budgets with business acumen
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse technologies.
• Good interpersonal relationship.
• Very good at the use of MS Office suites.

Qualifications:

• B.Sc. / HND or minimum of OND, in computer Science, Computer Engineering or a related field
• At least 3 years’ experience in IT Application and Infrastructure Support  
• Professional certifications in the following areas: ITIL, Full Stack Developer or any other relevant ICT certification will be added advantage.