ICT Supervisor at Medecins Sans Frontieres

Main Purpose

Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and ser-vices, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Job Description

• First Go-point person on IT related issues for the project (s).
• Provide technical support to MSF digital tools in the projects (OneDrive, Bauchi Kompas; SharePoint).
• Troubleshoot and manage IT related tasks in the project such as hardware ( laptops, Telecoms, server, routers) and software such as MS Office and related software for MSF.
• Provide briefing/training to Bauchi staff members on how to use digital tools including use of Bauchi Kompas/ SharePoint site.
• Monitor and provide regular report to LTL/LogCo on the Telecom infrastructure for Bauchi including internet connectivity speed, access points and other related ICT tools.
• Permission management for Bauchi users through adding, updating and archiving of users as per the MSF IT standard, policies, protocols and procedures.
• Responsible for managing an improvingthe data security for Bauchi users’ data (firewall, permission management,
• backups)
• Escalate technical issues for support to the Information Systems (IS) Specialist and/or HQ Technical Referent.
• Recording, tracking, and updating of all IT equipment and assets in the TMS in the GH/Office and project sites
• Perform regular follow-up and preventive maintenance of all IT equipment
• Configure and maintain laptops for users, ensuring proper setup, functionality, and timely troubleshooting to support daily operations.
• Provide the proper functioning of all project printers by performing regular maintenance and timely repair, including the replacement of spare parts when necessary.
• Maintain stable and efficient Wi-Fi connectivity by routinely checking, servicing, and resolving issues related to all Access Points at the office, guesthouse, and project locations..

Requirements    

Education    

• Degree or Certification in Computer Science or ICT.

Experience    

• Preferably 1-2 years of proven experience in IT or technical functions

Languages    

• English and Hausa language are essential.

Knowledge    

• Expertise in latestversion of Microsoft Operating System and business applications (Office365)
• Good knowledge of computer hardware and maintenance processes, network theory and theirrespective protocols, mainemail systems, IT security bestpractices and IT service management tools (ITSM)
• Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
• Understanding of radio telecommunicationconcepts (HF, VHF, GSM, Satellite)
• Teaching and supporting skills

Competencies    

• Results and Quality Orientation
• Teamwork and Cooperation
• Behavioural Flexibility
• Commitment to MSF Principles
• Stress Management

Notices :

No monetary transactions, neither demands of favours in kind, nor other types of favouritism will be tolerated in the recruitment process.MSF reserves the rightto refuse hiring of a candidate having benefitted from such acts. All illicit demands of these types may be pursued through the judicial system.