ICT Officer at Nextzon Business Services Limited

• Developing your career as a Management Consultant at Nextzon is an excellent way to learn new skills.
• If you have strong adaptability, teamwork, and the right personality for the job, apply for the position above today.

The responsibilities will include but are not limited to the following:  

• Management of day-to-day ICT service desk provision operating within set service level agreements.
• Develop and maintain customer-focused ICT service level agreements, performance standards, and key performance indicators.
• Providing comprehensive (1st, 2nd, and 3rd level) support for troubleshooting and resolving
• ICT issues across the entire departments in NEXTZON.
• Management of NEXTZON IT assets and IT Infrastructure.
• Be the point of escalation for IT service desk requests.
• Responsibility for managing and monitoring service levels and performance standards which will include:
• Change management - Ensure consistent handling of all requests for change that are required to meet current contractual commitments.
• Configuration management - Track and control all ICT hardware Assets and software ensuring their registration in an inventory system in line with the organization’s policies.
• Incident management - To restore normal service operation as quickly as possible and to minimize any adverse impact on the organization’s ICT operations. Leading the resolution team in times of major incidents.
• Problem management - Identify the root causes of problems affecting ICT service and to identify the fix required to prevent their recurrence.
• Release management - Take a holistic view of software changes and ensure that all aspects of a release are considered.
• Project management from inception through to completion and ongoing support of IT systems.
• Applications maintenance - support NEXTZON applications and desktop builds

Qualifications & Experience:

• A good University degree or HND or its equivalent with a strong IT element and/or a recognized professional ICT qualification
• Experience in a professional services environment including information or research provision
• Knowledge of Web delivery mechanisms
• A postgraduate degree or any other qualification/certification will also be an added advantage.
• Minimum of 5 years post qualification experience in ICT management. (2) of which must have been in a supervisory role in a similar position.
• Good computer skills, particularly Excel.

General Skills/Abilities for roles:

• Demonstrate a willingness to work flexibly to respond to the evolving ICT needs of the organization.
• Ability to call on other sources of knowledge and experience to bring innovation and creativity to develop analysis support which drives profit and returns.
• Able to communicate the realities and possibilities of ICT to non-technical audiences including the board, the executives, managers, and staff
• Experience in driving through effective change sensitive to the needs of the organization
• Demonstrates a level of seriousness commensurate with a senior leadership role, while also being able to liaise effectively with staff at all levels
• Remuneration is competitive.