ICT Officer at Neveah Limited

Responsibilities
The ideal candidate will (but is not limited to):

• Installation, configuration, and maintenance of the organization’s hardware and software components, including servers, networks and peripherals.
• Provide Level 1 and 2 technical support to staff and incident management to ensure smooth operations and minimize downtime.
• Implement and maintain security measures to protect IT systems and data from unauthorized access and cyber threats.
• Develop and maintain documentation of ICT systems, configurations, and procedures.
• Monitor and enforce compliance with ICT policies, standards, procedures, and regulatory requirements to govern the use of technology resources and protect company assets.
• Microsoft 365 and Microsoft Dynamics Business Central Administration to manage user accounts, permissions, and access rights, ensuring compliance with security policies.
• Perform regular maintenance tasks, backups, and disaster recovery procedures on essential infrastructure components to ensure reliability and performance.
• Conduct daily company website reviews to ensure functionality, accuracy, and security.
• Provide seamless IT onboarding and offboarding processes for new and departing employees to ensure access to necessary resources.
• Engage IT vendors and service providers to procure ICT equipment and services to support specific technology needs and initiatives of the organization.
• Plan and implement ICT Projects, upgrades, and migrations, ensuring minimal disruption to business operations.
• Facilitate IT-related training sessions to mentor staff on ICT best practices, enhance staff skills and knowledge in proper use of technology tools.
• Periodic departmental/unit reports

Qualification and Experience

• Degree in Information Technology, Computer Science, MIS or a similar field
• Proven 7 years working experience as an ICT Officer or relevant experience in Manufacturing Industry.
• Strong technical knowledge of computer hardware, software, and networks.
• Proficiency in installing, configuring, administering, and troubleshooting ICT systems.
• Expertise in Microsoft 365 and Microsoft Dynamics Business Central Administration
• Experience with operating systems.
• Hands-on experience with computer networks, network configuration and network administration.
• Ability to manage personnel.

Required Competencies:

• Experience in manufacturing or related fields preferred.
• Excellent problem-solving and troubleshooting abilities.
• Basic shop skills, such as using hand tools.
• Ability to follow verbal and written instructions.
• Strong communication and interpersonal skills with a desire to effectively support users and collaborate with other team members.
• Strong analytical and critical thinking skills.