ICT Officer at Naji Realties

Description

• We are seeking a highly skilled and enthusiastic IT Support Officer to join our team, providing technical assistance and support to our employees and customers.
• The successful candidate will have excellent problem-solving skills, a strong technical background, and exceptional communication skills.

Key Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues
• Respond to IT requests and incidents in a timely and professional manner
• Install, configure, and maintain computer systems, software, printers, and other IT equipment.
• Monitor and resolve technical issues related to network connectivity, email, and internet access
• Collaborate with other IT teams to ensure seamless integration of systems and services
• Perform routine system updates, backups, and maintenance checks
• Document and maintain accurate records of IT support activities and resolutions
• Liaise with external vendors’/service providers when necessary
• Recommend system improvements to enhance efficiency and security
• Stay up-to-date with the latest technologies and trends in IT support and services.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology and other related fields
• 2+ years of experience in IT support or a related field
• Must reside in Abuja preferably around Utako
• Strong technical knowledge of computer systems, software, and networks
• Familiarity with IT support tools and remote troubleshooting
• Excellent problem-solving and analytical skills
• Effective communication skills and ability to support non-technical users
• Ability to work in a fast-paced environment and prioritize tasks efficiently
• Relevant certifications in IT support, such as CompTIA A+ or ITIL Foundation.