ICT Officer at Loral International Schools

Core Responsibilities:

Technical Support & Infrastructure Maintenance

• Hardware & Software: Install, configure, and maintain computer hardware, operating systems, and applications across all Nursery, Primary, and Secondary ICT labs.
• Troubleshooting: Act as the first point of contact for "call-ins," resolving technical difficulties for staff and students promptly.
• Repairs: Maintain system components through timely repair or replacement of faulty parts (e.g., routers, keyboards, monitors).
• Inventory & Procurement: Maintain an accurate inventory of all ICT assets. Identify needs and place orders for new devices and installation tools as required.

Digital Presence & Web Management

• Web Maintenance: Manage the Loral School website, ensuring all coding and content are updated and pertinent to school needs.
• Performance Monitoring: Track website usability, link integrity, and "clicks" to ensure a smooth user experience for parents and prospective families.
• Landing Pages: Create and optimize supporting web pages for school events, admissions, and announcements.

Network & Systems Operations

• Connectivity: Monitor school-wide Wi-Fi and wired networks to ensure zero downtime during school hours.
• Collaboration: Work with other ICT personnel to implement school-wide software updates and security patches.
• Upgrades: Proactively suggest and implement upgrades to lab equipment to keep Loral at the forefront of digital learning.

Required Skills & Qualifications

• Critical Problem-Solving: Ability to interpret vague technical complaints and use logical deduction to find the root cause of an issue.
• Communication Excellence: Ability to explain technical concepts in "layman’s terms" to teachers and pupils. Professionalism in following up via email and phone is essential.
• Patience & Empathy: A "helper" mindset. ICT Officers must remain calm and patient when assisting staff who may not be tech-savvy.
• Physical Endurance: Capacity to handle the physical demands of the role, including relocating servers, hardware, and peripherals across the campus.
• Educational Context: Prior experience in a school environment is a significant advantage.