ICT Officer at Cedarcrest Hospitals

Job Code CHL/LG/HR/2022/01/JAD/009

THE ROLE

Reporting to the Hospital Manager and ICT Manager the ICT officer will monitor and maintain the computer systems and networks of the organization. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.

RESPONSIBILITIES

• Administration and oversight of all ICT functions.
• Providing technical support across the company (this may be in person or over the phone-remotely)
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems, software, telecoms and networks
• Diagnosing, repairing faults and resolving network issues.
• Responding in a timely manner to service issues and requests.
• Speaking to customers (staff) to quickly get to the root of their problem.
• Providing timely and accurate customer (staff) feedback.
• Talking customers (staff) through a series of actions to resolve a problem.
• Following up with vendors/clients to ensure the problem is resolved.
• Repairing and replacing equipment as/when necessary.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Regular scheduled maintenance on networks, hardware and software.
• Ensuring security of hardware, network and data with proper security policies and software.
• Creation, implementation and review of disaster prevention and recovery policies
• Possible training of junior staff
• Providing regular weekly/monthly reports and feedback to the HQ all related ICT issues
• Receiving and administration of HQ support and oversight assistance on all related ICT issues (on-site or remotely)

Core skills:

• Having a working knowledge of common information technologies and systems
• Managing multiple users simultaneously while maintaining high customer service standards
• Communicating smoothly to the staff when & while resolving their technical issues.
• Troubleshooting common ICT problems

QUALIFICATIONS/SKILLS

• Bachelor's Degree Computer Science or any related course
• 2-4 years of experience as an ICT support with proven experience role.
• Hands on experience in troubleshooting, ICT helpdesk and customer
• Excellent knowledge of best practices around management, control, and monitoring of the organisation’ infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure laptop/desktop hardware
• Familiarity with backup and recovery software and methodologies
• Great at organising, prioritising and multitasking
• ITIL V3, Cisco, CompTia+ or BCNE training.

SPECIAL CONDITIONS

Employment is contingent on passing a medical screening conducted by the hospital
Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment.