ICT Manager at Patjeda Group

Summary

• As an ICT Manager at PATJEDA Group, you will be responsible for managing and maintaining the technology infrastructure, including computers, printers, Internet connections, audio/visual systems, and phone systems for our properties.
• This role will involve developing and managing department budgets, overseeing day-to-day IT activities, and ensuring maximum operating efficiency of computer systems and networks.
• The ideal candidate will have a strong background in information technology, excellent communication skills, and the ability to work collaboratively with other departments.

Essential Functions

• Develop, manage, and maintain department budget
• Manage day-to-day activities of the information technology function, plan and organize work to ensure maximum operating efficiency
• Monitor the performance of software and maintain performance reports
• Install and test corporate approved program changes to the computer systems
• Understand all standards and customized features and functions of hotel front office systems, point of sale systems, and other systems
• Control computer room key/lock and ensure compliance with company security specifications
• Establish, document, test, and communicate appropriate emergency procedures for inoperable computer systems
• Work closely with the Engineering department to ensure proper maintenance of all in-room technology

Job Requirements

Required:

• Bachelor's Degree in fields related to Information Technology from an accredited college or university, or five years’ experience in the field
• A+ Certification or equivalent experience
• CCNE Certification or equivalent experience
• Good command of the English language, both verbal and written
• Fluent in a variety of software and hardware programs with recent training and experience
• Experience with phone systems, Wi-Fi hardware, fiber software and hardware, and daily use of office equipment such as printers, copy machines, and fax machines
• Ability to work in a variety of environments and to stand, walk, and climb as needed
• Must be on call, able to work nights, holidays, and weekends as needed

Preferred:

• Advanced degree in information technology highly preferred
• Previous experience in hotel or hospitality-related information technology