ICT Intern at Lagos Business School

Job Responsibilities

• Provide 1st level support through taking calls and handling the resulting incidents or service using approved incident management and request fulfillment processes, in line with ICT’s Service Desk objectives.
• Support all classroom or teaching multimedia devices [Audio, Video, Conferencing, etc.] and ensure they are optimally maintained and enhanced regularly.
• Aid the actualization of initiatives that guarantee the security of the School’s ICT networks, systems, software, and data.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Planning and undertaking scheduled maintenance upgrades
• Investigating, diagnosing, and solving computer software and hardware faults
• Ensures the prompt escalation of issues to ICT management and follow-through on implementing decisions.
• Provides scheduled & regular reports to ICT Management and aids in documenting ICT processes.

Qualifications

• Minimum of B.Sc in ICT-related courses.