ICT Infrastructure Engineer at Alaro City

In close collaboration with the Utilities manager, this position will be required to provide specialist design, configuration, implementation, and ongoing support of ICT and telecom infrastructure.
The responsibilities also include building, maintaining, and updating the cloud and on-premises infrastructure with an emphasis on security, data confidentiality, system integrity, availability, and reliability.

Specific responsibilities include:

• Responsible for day-to-day monitoring, technical support, and planning of all aspects of the network infrastructure (LAN/WAN/Wireless network) while ensuring the ICT environment is secure.
• Develop and design accurate city-wide network topology network diagrams and documentation for planning network communication systems.
• Supervise and implement the siting of devices and equipment to facilitate last-mile connections.
• Track and repair fiber outages on GPON and active ethernet in coordination with the utilities engineering teams.
• Managing the various ERP modules, database structure and points of integration with other applications
• Maintain and monitor Alaro City ICT systems to ensure 100% uptime.
• Ensure entities’ compliance with ICT company policies and procedures.
• Support regulatory engagements for the approval and procurement of necessary licenses for the sale of internet services in a captive market
• Facilitate the setup and implementation of customer billing and interface systems for remote network monitoring.
• Facilitate the setup of equipment and devices necessary for the handshake between the multiple service providers (minimum of 4) and internal network topology in Alaro City

Hard skills and experience:

• Bachelor’s degree in computer science, computer engineering or a related field
• Cisco Certified Network Associate (CCNA), (CCNP) preferred.
• A minimum of 7 years’ experience in technology, 4 of which must be in fiber and telecommunication networking experience.
• Expert knowledge of core routing and switching, PowerShell and all video conference systems
• Working experience in cloud computing, infrastructure security and databases.

Required competencies:

• Must have a customer-centric approach to daily operations so that he/she can impart these qualities to other team members.
• Must have a strong mentoring ability to share and impart knowledge to develop operational talent.
• Understanding and ability to build capacity across disciplines within the country O&M organisation, i.e. people, structures and processes.
• Must be able to adapt to the needs of a start-up organisation and field challenges, including shift-based work.
• Strong understanding of the regulatory framework for ICT services in Nigeria and the role of the Nigerian Communications Commission (NCC)
• Must have a detailed and thorough approach to operational activities.
• Must be curious and entrepreneurial in their general approach to tasks.
• Ability to understand the needs of starter ISP and utilities business from a service viewpoint and its financial impact.

Soft skills:

• Mature, pragmatic and flexible approach;
• Team player but comfortable working autonomously;
• Exceptional written and verbal communication skills;
• Good negotiation skills;
• Good attention to detail;
• Rigorous and organized approach; and
• Hands-on, ready to roll up the sleeves.

Personal characteristics:

• High energy;
• Result-oriented;
• Strong work ethic;
• Ability to work effectively under pressure; and
• Desire to live and work in Epe, Lagos.