ICT Director at Wigwe University

Job Responsibilities

IT Strategy and Planning:

• Develop and implement the IT strategy for the campus in alignment with the university’s overall IT vision and goals.
• Identify emerging technologies and trends that can enhance teaching, learning, research, and administrative functions.
• Collaborate with campus stakeholders to understand their technology needs and align IT initiatives accordingly.

IT Operations and Infrastructure Management:

• Manage the day-to-day IT operations and infrastructure on the campus, including network, servers, systems, and security.

Technology Support and Services:

• Oversee the provision of technology support services to faculty, staff, and students, including help desk support, software support, and hardware maintenance.
• Coordinate with other IT departments or units within the university to provide integrated and seamless technology services.

IT Project Management:

• Lead and manage IT projects on the campus, including system implementations, upgrades, and
• enhancements.
• •Develop project plans, allocate resources, and monitor project progress to ensure timely delivery within budget and scope.
• Vendor Management and Contract Negotiation:
• Evaluate and select vendors that can provide quality products and services at competitive prices.

Budgeting and Resource Management:

• Develop and manage the IT budget for the campus, including forecasting, allocation, and expenditure control.
• Identify opportunities for cost savings, process improvements, and resource optimization.

IT Governance and Compliance:

• Ensure compliance with IT policies, standards, and regulations, both internally and externally.
• Stay informed about relevant laws, regulations, and security standards to ensure data protection and privacy.

Team Leadership and Development:

• Lead and manage a team of IT professionals, providing guidance, mentorship, and support.
• Foster a positive and collaborative work environment, promoting professional growth and development.

Qualifications Skills & Relevant Knowledge

• Proven experience in IT strategy, infrastructure management, and digital transformation.
• Strong leadership, project management, and stakeholder engagement skills.
• Expertise in IT governance, data security, and compliance standards.
• Bachelor’s degree in information technology, Computer Science Engineering or related field, master’s degree is an added advantage
• 8-12years relevant and cognate IT operations management experience with a demonstrable record.
• Membership of relevant professional organizations and networks will be a strong advantage (e.g. CCNA, CCNP, ITIL, PMI etc.)
• Demonstrable experience of managing projects and delivering successful outcomes.
• Exceptional written and oral communication skills.
• Experience supervising and leading a medium to large team of part- and full-time IT employees.
• Organizing work and building an effective team to meet the needs of the assigned areas.
• Technical Understanding Skills.
• Process development and Improvement skill.
• Critical thinking and problem solving.

Technical Competencies:

• Network Infrastructure: In-depth knowledge of networking protocols, architectures, and components. This includes routers, switches, firewalls,
• and various network topologies.
• Telecommunications Systems: Understanding of telecommunication technologies such as VoIP, PSTN, SIP, and mobile networks.
• Security: Knowledge of network security protocols and measures to protect against cyber threats. This includes firewalls, VPNs, and intrusion
• detection/prevention systems.
• Troubleshooting: Strong problem-solving skills to identify and resolve network and telecom issues efficiently.
• Wireless Technologies: Familiarity with wireless communication technologies such as Wi-Fi, Bluetooth, and cellular networks.
• Virtualization: Understanding of virtualization technologies, especially in the context of network functions virtualization (NFV).
• Monitoring and Management Tools: Proficiency in using network monitoring and management tools to ensure optimal performance and identify
• potential issues.

Soft Skills:

• Communication: Excellent communication skills are crucial for explaining technical issues to non-technical stakeholders and collaborating with
• team members.
• Teamwork: Ability to work effectively in a team, especially when dealing with cross-functional teams or projects.
• Adaptability: Given the rapidly evolving nature of technology, being adaptable to new tools and methodologies is important.
• Analytical Thinking: The ability to analyze complex technical problems and devise effective solutions.
• Customer Service: If the role involves client interaction, good customer service skills are essential.
• Project Management: For more senior roles, experience in project management is often beneficial for overseeing the implementation of network
• and telecom solutions.
• Documentation: Keeping detailed and accurate records of network configurations, changes, and issues is vital.