ICT Coordinator at Topline Limited

Primary Responsibilities

• Manage and maintain the Microsoft 365 suite, including Exchange Online, SharePoint, Teams, and other relevant applications as well as other hosted Email services for our sister companies.
• Manage relationships with external vendors and service providers to ensure smooth operation of IT services.
• Administer and support the Odoo ERP system, ensuring its optimal performance and providing end-user support.
• Oversee the active directory and file servers, managing user accounts, permissions, and file sharing.
• Maintain and troubleshoot networking devices, such as routers, switches, firewalls, and wireless access points.
• Support and manage computing devices, including desktops, laptops, printers, and mobile devices.
• Collaborate with internal teams to identify IT requirements, develop solutions, and implement new technologies.
• Monitor system performance, conduct regular backups, and implement disaster recovery procedures.
• Provide technical support to employees who are on site or remote by troubleshooting hardware and software issues, and resolving technical problems promptly.
• Provide support on Company Website and Social media platforms where required.
• Train and educate employees on IT best practices, security protocols, and the effective use of technology.
• Stay updated on emerging technologies, industry trends, and best practices to recommend and implement improvements to our IT infrastructure.
• Other developing IT related needs.

Qualifications / Skills Required

• B.Sc. in Information Technology, Computer Science, or a related field with minimum of 5 years experience in an IT performance analysis and end-user support role.
• Strong knowledge and experience in Microsoft 365 suite administration, including Exchange Online, SharePoint, and Teams.
• Great experience with Odoo or other ERP system administration and support.
• Proficiency in managing active directory, servers, networking and computing devices.
• Excellent troubleshooting and problem-solving skills with a great attention to detail.
• Ability to work collaboratively in a team environment and effectively communicate with both technical and non-technical stakeholders.
• Up-to-date knowledge of IT trends, technologies, and best practices.
• Able to work with minimal supervision and manage and keep confidential information.
• Certifications in two or more of the following will be an added advantage:
  • MCSA
  • CCNA
  • ITIL
  • CompTIA A+
  • Network +