ICT Coordinator at Care Best Initiative (CBI)

Background

• CBI employs a multi-sectorial stakeholder-engagement and community-inclusion approach to the implementation of all her programs and activities, and is well experienced in advocacy, influencing, awareness creation and behavioral change programming.
• Our thematic areas of operations cut across sectors like Health (FP, SRH, HIV/AIDS & RI), Education, Nutrition (CMAM, MIYCN), Protection (GBV, Child Protection, GE&I), Water, Sanitation and Hygiene, Food Security & Livelihood (FSL) among others with the objectives to improve access to basic and reproductive health services, and support distressed families.
• We also facilitate developmental programs, such as stakeholders’ advocacy campaigns against systemic and deep-rooted gender inequalities and barriers that will improve the socio-economic status of the most vulnerable (including orphans, PLWHA, PWDs, out-of-school children, Almajiri students and Islamiyya students), promote infrastructural and environmental development, and promote equitable gender and social activities in communities.
• As our activities are also aimed at strengthening the resilience of the most vulnerable and build their capacity and self-reliance through education, sensitization and awareness creation, CBI works in partnership with the Ministry of Budget and Planning, the Ministry of Humanitarian Affairs, and Women’s Affairs, Ministry of Health as well as other relevant line-ministries for implementation.
• CBI also collaborates with other local and international partners and is an active member of several Clusters, Working groups and CSO Networks in all her states of operation and at the national level is a member of the Coalition of NGOs in Nigeria.

Job Purpose

• The ICT Coordinator is accountable for all ICT operations in the country, for implementing ICT standards and policies, as well as CBI global digital transformation strategy.
• S/he will ensure quality support is given to colleagues and advice on the technological solutions to best address the needs of the organization, with support from the team under their supervision.
• Further to collaborate with CBI National Programme team to meet CBI’s ambition to become a leader in the use of technology to deliver the best services in her areas of operation.
• As part of an experienced IT team, you will help coordinate daily financial activities through the duties outlined below.

Overall Duties

• Adhere to CBI policies, tools, handbooks and guidelines
• Assist with the implementation of the support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the support function
• Ensure anti-corruption, transparency and cost efficiency principles in all processes

Specific Responsibilities

• Adheres to and supports the implementation of CBI ICT policies and procedures, handbooks and guidelines
• Assists the implementation of the National ICT strategy
• Establishes and maintains collaboration with CBI’s programme leads. Advises on technological solutions and hardware
• Deploys and guarantees availability, smooth operation and optimum use of the ICT Infrastructure, resources and services within the country: Internet connections (fibre, radio, VSAT), access to cloud applications, data storage and backup on the Cloud (0365), Cisco Meraki networks, UPS and backup power systems, security of ICT installations (air conditioning, electricity, physical access), desktop computers and laptops, smartphones, software and mobile applications
• Enforces data protection and ICT security policies within the country
• Identifies, proposes, plans and implements actions to streamline ICT operations in the country
• Performs periodic control visits to all sites in the country and plans ICT optimizations
• Accountable for monitoring and updating the ICT inventory with the Logistics Department
• Supervises the country’s ICT team, participates in performance appraisals in collaboration with HR Coordinator
• Establishes the annual IT budget in collaboration with the Technical Line and the Finance Department
• Provides staff training on the use of ICT resources, best practices for document management and IT security.

Job Holder Entry Requirements
Knowledge (Education & Related Experience):
Education:

• Bachelor’s Degree in Computer Science or equivalent with Masters or professional certifications

Required Experience:

• At least 3 years’ experience as a Senior ICT Officer or Coordinator, preferably in a humanitarian setting
• Experience working in an NGO or civil society is a plus

Skills (Special Training or Competence):
General professional competencies:

• Proven experience in computer systems and network administration
• Previous experience from working in complex and volatile contexts
• Team management
• Documented results related to the position’s responsibilities
• Training skills, clear written and verbal communication
• Fluency in English, both written and verbal
• Good knowledge of the local humanitarian and security context

Context / Specific skills, Knowledge and experience:

• In-depth knowledge of the Office 365 suite
• Designing and managing IP networks, Bandwidth optimization and high availability techniques.
• Knowledge of installation, configuration and maintenance of HF and VHF radios is an asset.

Performance Management:

• The employee will be accountable for the responsibilities and the competencies, in accordance with CBI Human Resource and Performance Management manual. The following documents will be used for performance reviews:
  • The Job Description
  • The work and development plan
  • The Mid-term / End of trial period Performance Review Template
  • The End-term Performance Review Template
  • The CBI Competency Framework.

Key Behaviors:

• Interpersonal and intercultural sensitivity.
• Social and receptive (active listener).
• High degree of integrity.
• Ability to work independently and as a part of the team, as the situation dictates.
• Pro-active and ready to take initiative.
• Ability to assimilate and handle a wide range of information efficiently and effectively.
• High level of stress tolerance and ability to work under pressure with minimum supervision.
• Willingness to undertake extensive field trip within PCO working area.

Key Relationships:
Internal:

• Program Coordinator/State Coordinator
• Finance and Support Services team
• Various staff based in all CBI core departments, as and when necessary (e.g. funding, PDA, MEAL, finance, PPA)

External:

• Partners
• Consultants
• Service Providers/Stakeholders (Other NGOs)
• Government agencies
• Community leaders/CBOs