ICT Assistant at Action Against Hunger | ACF Nigeria LTD/GTE

Location: Maiduguri, Borno
Starting date: As Soon As Possible
Direct Line Manager: ICT Officer

Objective 1
Server, Energy and Network Management:

Tasks & Responsibilities

• Shall support the ICT Officer to ensure that Servers and other network resources are installed and configured for the respective users for Damaturu office.
• Shall archive and keep in safe location all old files on the server and some relevant users’ data
• Shall support the ICT Officer in the delivery of energy backup system (inverter, UPS) for the ICT equipment for Damaturu, Bade, Potiskum and the sub-bases
• Shall be Local Area Network administrator for Bade and Potiskum offices and monitor users’ access to the Network and all its resources

Objective 2
Radio, CCTV and Trader / ODK Devices Management:

Tasks & Responsibilities

• Shall support the ICT officer to ensure smooth operation of all HF/VHF radios for the base
• Shall with the ICT Officer provide technical advice on CCTV operations to the base security manager whenever the needs arise
• Supports the M&E team to ensure effective use/function of the ODK phones, cash transfer and traders’ devices.
• Shall support the ICT Officer to resolve all ICT related problems with the ODK phones, cash transfer devices and traders’ devices are attended to within the shortest possible time.

Objective 3
Data Security and Software Management:

Tasks & Responsibilities

• Shall carry out weekly data backup followup for Damaturu office and ensure that backup is done for all the sub-bases at regular times
• Shall ensure that recommended anti-virus is installed on all the computers in the base and regularly updated
• Shall in collaboration with the ICT Officer ensure that all network resources (server, network drives, switches, routers, printers) are installed in a safe and well ventilated locations

Objective 4
Equipment Management:

Tasks & Responsibilities

• Shall ensure that all staff have required equipment for the delivery of their roles
• Manages the base equipment list by regularly updating the list with new equipment
• Ensures that all users complete Equipment Temporary Allocation Form and well documented
• Makes sure that all new equipment labels are checked and allocated appropriately
• Ensures that all equipment assigned to leavers are returned and equipment list updated accordingly

Objective 5
Communication Service and Subscription Management:

Tasks & Responsibilities

• Shall ensure stability of internet service for the base and the sub-base and when necessary provide internet service for individual staff who may not be within the office location for official reasons at some point.
• Shall continuously monitor the performance of all internet service and effective use of the internet bandwidth for Monguno and Damasak.
• Shall query any individual for abuse of any of the communication means (Internet, GSM, Thuraya and Radio) and report same to the ICT Officer for consistent abuse.

Internal & External Relationship

Internal:

• Logistics Manager: hierarchical relationship – technical support – exchange of information, collaboration on planning and all base matters
• ICT Manager: Technical support
• ICT Officer: Direct Line Manager
• Logistics Officer: Collaboration on daily tasks
• Others Programme Managers: Exchange of information and coordination (integrated approach)

External:

• Local governmental and non-governmental partners: exchange of information, coordination,
• Local suppliers: exchange of information, coordination, influence on choice of technical options
• Local representatives of international aid organisations: exchange of information

Qualifications

• Bachelor’s degree / Higher National Diploma in Information Technology/ Engineering; Telecommunications, Computer Science or related courses.

Skills & Experience:
Essential:

• Minimum 1 year experience in the ICT sector.
• Professional IT certificates such as MCP, MCSA, MCSE, CISCO are preferable.
• Strong verbal, written and communication skills; approachable, diplomatic, able to maintain confidentiality; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment
• Computer literacy including all Microsoft Office programs (Word, Excel, PowerPoint)
• Fluency in English
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently
• Capacity for analysis, synthesis and reporting of large amounts of information
• Willingness to travel to field sites

Preferred:

• Previous experience working for NGOs an asset, particularly international and/or health related NGOs
• Fluency in one or more National/regional languages an asset.