IBM Support Engineer at a Leading Consulting Firm

Job Summary

Tenece Professional Services is a multi-competency tech company that specializes in building solutions for businesses, companies, schools etc.

We are looking for a passionate, self-motivated individual to join our team

Job Responsibilities

1. Provide technical support to our clients running:

• Cloud pak for Integration
• Cloud pak for Application
• API Connect
• IBM Integration Bus
• IBM Data Power:
• Diagnose, investigate and resolve issues reported by our customers to their satisfaction.
• Conduct periodic health checks on these installations
• Communicate effectively with customers
• Document work processes to the required level of detail
• Continuously learn and improve your skills in areas relevant to your work

Requirements

• Excellent communication skills (written and verbal)
• A passion for continuous learning
• Ability to manage and solve complex technical problems.
• Must be able to listen to customers and diagnose issues for resolutions
• Must be detail-oriented