I.T Support Technician at Hello Products

Department: IT

• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and printers
• Daily monitoring of biometric time attendance machine and generating reports.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications including antivirus software
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers

Qualifications

• OND, HND, BSc in Computer Science or Information Technology, or such related discipline.
• Professional certificate is an added advantage
• Working experience of at least 3 years preferably in Information Technology
• Good analytical skills
• Excellent attention to detail
• The ability to work under pressure and to deadlines
• Good communications skills (written and verbal)
• Happy working as part of a team
• Ethical, Discreet and trustworthy
• Thorough knowledge of audit procedures, including techniques, test and sampling methods involved in conducting audits
• Ability to work diligently with little or no supervision
• A good knowledge of computerized accounting systems
• Establish and retain effective working relationships with all levels and to communicate clearly and effectively, both orally and in writing
• Establish and retain effective working relationships with all levels and to communicate clearly and effectively, both orally and in writing.