I.T Support Intern at Halogen Group

Location: Ikeja, Lagos
Employment Type: Internship

Job Description

• Assist in performing hardware and software installation procedures.
• Perform software configuration on stand-alone computers and laptops.
• Provide support in diagnosing hardware and software issues and troubleshooting activities.
• Lay cables and wires for networks and ensure that they are in good working order.
• Assist in handling data migration duties.
• Document all processes in reference manuals for training and guidance.
• Take user support requests and take measures to fulfill requests.
• Assist in hardware and software inventory management.
• Handle periodic maintenance of hardware and software.
• Troubleshoot equipment such as printers and scanners and other peripherals.
• Participate in the development of software applications.
• Handle researching options and research computer bugs and their solutions.
• Take telephone calls from users and attempt to assist them with their information technology questions and problems.
• Handle IT-related documentation and make sure that all IT supplies are available.
• Assist in gathering user requirements and developing appropriate reports for IT professionals.
• Provide users with ongoing assistance in their information technology problems.
• Coordinate vendors for the acquisition of equipment and software.
• Provide support in setting up end-user training activities.
• Handle infrastructure administration activities such as server and storage capacity handling and directory services management.
• Develop incident response procedures and assist with business intelligence development activities.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with at least 1 year work experience.