I.T Service Manager at Max.ng

Responsibilities

• Lead large IT projects, including the design and deployment of new IT systems and services
• Monitor the performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Troubleshoot hardware and software issues related to internal IT
• Manage Network & Security across all company locations
• Manage Incident Response & Compliance across all Locations
• Maintain Security Posture across Onprem & Cloud Infrastructure
• Conducting regular system assessments & audits
• Experience with Next Generation Firewall and endpoint technology
• Experience with Cloud & Enterprise Computing
• Ensure Disaster Recovery and Business Continuity readiness
• Oversee Key Processes - IT Service Management, Asset Management, Configuration & Change management
• Running and sharing regular operation system reports with Management
• Manage IT Analyst & Specialists across Locations
• Familiarity with IT Standards, SOC, ISO 27001, GCPR / NDPR

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• At least 5 years experience with managing on-prem and cloud infrastructure
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices
• Experience with Next Gen Firewall technologies - Sophos, Fortinet
• Lagos-based - be available to travel to all other locations
• Salary - Manager Band
• Department - IT
• Full Time Employee

Benefits

• Competitive pay
• Premium Health insurance cover
• Flexible work and hybrid working model
• Frequent performance chats & reviews and professional development opportunities
• High performing & passionate team members + fun work culture!