Hub Operations Fellow at ALX Africa

ABOUT THE ROLE

• As an Operations Fellow, you will play a pivotal role in ensuring the seamless execution and optimisation of operational processes to support ALX's mission and community impact. With a focus on our growing network of learners, founders and 100,000 alumni across Nigeria—50,000 of whom are in Lagos—you will provide the analytical backbone to drive efficiency, scalability, and strategic alignment in our operations.
• As the Operations Fellow, you will be responsible for:

Operational Process Development and Optimisation

• Conceptualise, design, and refine operational workflows and playbooks that enhance efficiency and ensure alignment with organisational goals.
• Build and implement systems and processes that support the thriving engagement of alumni aged 18-34, facilitating their career growth and entrepreneurial ventures.
• Identify process bottlenecks and recommend solutions to improve operational effectiveness.
• Ensure all operational activities align with ALX's mission and community objectives.
• Provide detailed reports and insights to leadership on operational efficiency and impact, guiding future strategies.

Facilitate data-driven decision making

• Monitor and analyse key operational and community engagement metrics to assess performance and identify opportunities for improvement.
• Develop dashboards and reports to track alumni engagement, program impact, and operational KPIs.
• Leverage data insights to inform decision-making and strategic planning across the organisation.
• Collect and analyse feedback through surveys, interviews, and direct observations to inform community development initiatives.
• Translate feedback into actionable insights, ensuring alumni needs and expectations are consistently met or exceeded.

Communication and Stakeholder Coordination

• Act as a liaison between community teams and internal stakeholders, ensuring alignment on operational goals and messaging consistency.
• Provide regular updates on operational progress and alumni engagement metrics to key stakeholders.
• Oversee the integration and utilisation of digital tools and platforms to streamline operations and enhance alumni engagement.
• Support the moderation and management of member-facing portals, ensuring timely responses and updates.

Market Insight and Brand Amplification

• Collaborate with marketing and communications teams to ensure alignment on brand voice and image.
• Contribute to the development of community-focused campaigns and initiatives that resonate with alumni.
• Manage virtual engagement strategies, including email communications, newsletters, and portal moderation.

REQUIREMENTS

• Educational Background: A Bachelor’s or Master’s degree in Computer Science, Applied Mathematics, Statistics, or any Analytical discipline. An MBA or an advanced professional degree is a plus.
• Relevant Experience: At least 6 years of relevant industry experience in data analysis, business intelligence, or analytics functions, ideally in a fast-growing startup or consulting environment.
• Problem-Solving Abilities: Strong analytical and critical thinking skills, with the ability to synthesise complex information effectively and provide actionable insights.
• Data Analysis Proficiency: Fluent in SQL with experience working with large data sets and relational databases. Proficiency in data analysis tools such as Excel, Tableau, SQL, or similar platforms. Experience with NoSQL databases, Python, R programming, or statistical and experimental design is a plus.
• Excellent Communication Skills: Superior verbal and written communication skills to convey complex information clearly and concisely to various stakeholders.
• Presentation Skills: Proven experience in creating compelling and visually appealing slide decks using presentation software (e.g., Google Slides, Prezi, PowerPoint, Keynote)
• Project Management Experience: Experience in managing strategic projects, coordinating cross-functional teams, and ensuring timely and successful project completion. Familiarity with project management methodologies and tools (e.g., Asana, Trello, Microsoft Project)
• Technical Proficiency: Proficiency in Google Suite and other relevant software and tools used in data analysis, project management, and business operations. Tech-savvy with the ability to quickly learn and adapt to new technologies.
• Data Visualisation: Proficiency in data visualisation techniques and tools to create meaningful and impactful reports and dashboards.
• Interpersonal and Professional Skills: Strong interpersonal skills to build and maintain relationships with internal and external stakeholders. Ability to work collaboratively with diverse teams and individuals.
• Professionalism and Confidentiality: Proven experience in maintaining confidentiality in previous roles. High level of professionalism and the ability to handle sensitive and confidential information with discretion.
• Flexibility and Adaptability: Ability to work effectively in a fast-paced, dynamic environment with changing priorities. Willingness to adapt to new challenges and responsibilities as they arise.
• Process Improvement Experience: Experience in identifying inefficiencies, proposing solutions, and leading process improvement initiatives. Familiarity with continuous improvement methodologies such as Lean or Six Sigma is a plus.
• Administrative Skills: Proficiency in managing administrative tasks such as scheduling, email management, and document preparation. Ability to provide meeting support, including note-taking and action item follow-up.
• Research and Data Gathering: Strong research skills to gather and analyse data to support decision-making processes. Ability to conduct market research, benchmark against best practices, and provide strategic insights.

Person Specification/Attribute

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges
• Humility: Openness to learning, seeking help when needed, and a focus on serving others
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.