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  • Posted: Dec 19, 2024
    Deadline: Dec 28, 2024
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  • Ivee consulting provides expert solutions in manpower, event management and real estate, driven by exceptional service and long-term partnership.
    Read more about this company

     

    Housekeeper

    Job Summary

    • We are seeking a detail-oriented and reliable Housekeeper to join our team.
    • The Housekeeper will be responsible for maintaining the cleanliness and orderliness of our short let apartments to ensure a welcoming and pleasant environment for our guests.
    • This role requires a strong work ethic, attention to detail, and the ability to work independently.

    Responsibilities

    • Clean and tidy apartments before guests' arrival and after their departure.
    • Perform regular cleaning tasks, including vacuuming, dusting, mopping, and sanitizing surfaces.
    • Change and wash bed linens, towels, and other laundry items.
    • Replenish supplies such as toiletries, kitchen essentials, and other amenities.
    • Inspect apartments for any maintenance issues and report them to the appropriate department.
    • Ensure that all cleaning equipment and supplies are used and stored correctly.
    • Follow company policies and procedures regarding health and safety standards.
    • Provide excellent customer service by addressing any guest inquiries or concerns promptly and professionally.

    Key Performance Indicators (KPIs)

    • Cleanliness Standards: Maintain a cleanliness rating of at least 95% based on guest reviews and internal inspections.
    • Turnaround Time: Complete cleaning and preparation of apartments within the allocated time frame (e.g., 2 hours per apartment).
    • Supply Management: Ensure 100% replenishment of guest supplies and amenities in each apartment.
    • Guest Satisfaction: Achieve a guest satisfaction score of 90% or higher regarding the cleanliness and condition of the apartments.
    • Maintenance Reporting: Report all maintenance issues within 24 hours of discovery and ensure timely follow-up.
    • Attendance and Punctuality: Maintain a punctuality and attendance rate of 98% or higher.

    Requirements

    • Proven experience as a housekeeper or in a similar role.
    • Knowledge of cleaning and sanitation products, techniques, and methods.
    • Physical stamina and mobility, including the ability to reach, kneel, and bend.
    • Strong attention to detail and the ability to work efficiently without supervision.
    • Good communication skills and a friendly, professional demeanor.
    • Ability to manage time effectively and prioritize tasks.
    • High school diploma or equivalent is preferred.
    • Age:20 to 25 years

    Preferred Qualifications:

    • Experience in the hospitality industry, particularly in short let or vacation rental properties.
    • Basic understanding of maintenance procedures and equipment.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: consultingivee@gmail.com using the position as the subject of the email.

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