Housekeeper at Ivee Consulting Limited

Job Summary

• We are seeking a detail-oriented and reliable Housekeeper to join our team.
• The Housekeeper will be responsible for maintaining the cleanliness and orderliness of our short let apartments to ensure a welcoming and pleasant environment for our guests.
• This role requires a strong work ethic, attention to detail, and the ability to work independently.

Responsibilities

• Clean and tidy apartments before guests' arrival and after their departure.
• Perform regular cleaning tasks, including vacuuming, dusting, mopping, and sanitizing surfaces.
• Change and wash bed linens, towels, and other laundry items.
• Replenish supplies such as toiletries, kitchen essentials, and other amenities.
• Inspect apartments for any maintenance issues and report them to the appropriate department.
• Ensure that all cleaning equipment and supplies are used and stored correctly.
• Follow company policies and procedures regarding health and safety standards.
• Provide excellent customer service by addressing any guest inquiries or concerns promptly and professionally.

Key Performance Indicators (KPIs)

• Cleanliness Standards: Maintain a cleanliness rating of at least 95% based on guest reviews and internal inspections.
• Turnaround Time: Complete cleaning and preparation of apartments within the allocated time frame (e.g., 2 hours per apartment).
• Supply Management: Ensure 100% replenishment of guest supplies and amenities in each apartment.
• Guest Satisfaction: Achieve a guest satisfaction score of 90% or higher regarding the cleanliness and condition of the apartments.
• Maintenance Reporting: Report all maintenance issues within 24 hours of discovery and ensure timely follow-up.
• Attendance and Punctuality: Maintain a punctuality and attendance rate of 98% or higher.

Requirements

• Proven experience as a housekeeper or in a similar role.
• Knowledge of cleaning and sanitation products, techniques, and methods.
• Physical stamina and mobility, including the ability to reach, kneel, and bend.
• Strong attention to detail and the ability to work efficiently without supervision.
• Good communication skills and a friendly, professional demeanor.
• Ability to manage time effectively and prioritize tasks.
• High school diploma or equivalent is preferred.
• Age:20 to 25 years

Preferred Qualifications:

• Experience in the hospitality industry, particularly in short let or vacation rental properties.
• Basic understanding of maintenance procedures and equipment.