Hotel Supervisor at Kaplo Africa

Position Overview

• Our client is renowned for delivering exceptional guest experiences, and we are seeking an individual who shares a passion for excellence in service.
• As a Hotel Supervisor, you will play a pivotal role in ensuring the smooth operation of daily activities within the hotel. You'll be responsible for supervising and leading a dedicated team, maintaining high standards of customer service, and contributing to the overall success of the establishment.

Key Responsibilities

• Oversee day-to-day operations to guarantee efficient and seamless service delivery.
• Lead and motivate staff, fostering a positive and collaborative work environment.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Handle guest inquiries, concerns, and feedback with professionalism and efficiency.
• Collaborate with various departments to optimize guest satisfaction and operational efficiency.
• Assist in staff training and development programs to enhance skills and service quality.

Qualifications

• Proven experience in a supervisory role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong leadership abilities with a focus on team building and motivation.
• Understanding of hotel operations, customer service principles, and industry trends.
• Ability to work flexible hours, including weekends and holidays.

Education and Certification

• Bachelor's Degree in Hospitality Management or a related field (preferred).

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.