Hotel General Supervisor at Robert Johnson Nigeria

Job Description

• We seek an experienced and dedicated individual to join our team as a Hotel General Supervisor.
• This pivotal role involves overseeing daily operations to ensure the smooth and efficient running of the hotel.
• The Ideal candidate must possess strong leadership skills, a passion for hospitality, be smart, forward-looking with the ability to work with minimum supervision, and a commitment to delivering an exceptional guest experience.
• The ideal candidate for this position must be living around the Yaba, Surulere, Idi-Araba-Mushin axis.

Responsibilities

• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food & beverage departments with minimal supervision
• Supervise and motivate staff to maintain high productivity, professionalism, and guest satisfaction.
• Train and develop team members to uphold quality standards and provide excellent customer service.
• Monitor inventory levels and ensure adequate supplies are available to meet guest needs.
• Conduct regular inspections of guest rooms, public areas and facilities to ensure cleanliness, safety and compliance with company standards.
• Handle guest inquiries, requests and complaints in a prompt and courteous manner, striving to resolve issues to the guest satisfaction.
• Collaborate with department heads to implement operational policies, procedures and best practices to optimize efficiency and guest satisfaction.
• Manage budgets, control costs and maximize revenue opportunities while achieving financial targets.
• Maintain accurate records of expenses, revenue and inventory levels and prepare reports for management as required.
• Ensure compliance with health, safety and security regulations and implement emergency procedures as needed.
• Foster a positive work environment by promoting teamwork, open communication, and employee recognition.
• Informed about industry trends, competitor activities, and market conditions to identify opportunities for improvement and innovation.
• Participate in regular meetings with senior management to discuss operational performance, challenges, and strategic initiatives.
• Act as a liaison between hotel management, staff, and guests to facilitate smooth communication and problem resolution.

Requirements

• Bachelor’s Degree / HND in Hospitality Management, Business Administration in any recognized institution.
• A minimum of 5 years in a similar position is required.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal abilities, with a focus on guest satisfaction.
• Solid organizational and time management skills with the ability to prioritize tasks effectively.
• Knowledge of Hotel Management software and reservation systems
• Understanding of budgeting, financial analysis, and revenue management principles.
• Ability to remain calm and composed under pressure and make sound decisions in challenging situations.
• Flexibility to work irregular hours, including nights, weekends, and holidays as needed.