Hotel Front Desk Receptionist at Maison Fahrenheit

Qualifications and Skills:

• 1+ years of hospitality/customer service experience.
• Proficiency with computer software, including Opera PMS (Micros).
• Strong communication skills.
• Quick problem solver.
• Organized with attention to detail and the ability to multitask.
• Ability to work in a fast-paced environment while remaining calm.
• Capable of lifting at least 25-30 pounds.
• Ability to stand and walk for extended periods.
• Professional with a positive and personable attitude.
• Flexibility to work nights, weekends, and holidays.

Job Responsibilities:

• Answer guest inquiries via email and phone.
• Ensure a smooth check-in process by corresponding directly with guests regarding check-in time and parking needs.
• Inspect the apartment before guests' arrival to ensure it meets our standards.
• Ensure guests have submitted required documents and payments before checking in.
• Provide guests with keys, parking passes, and other necessary items for their stay.
• Escort guests to their apartments, familiarizing them with the unit and its amenities.
• Review the ALR Guest Book (QR Code) with guests, offering information about nearby restaurants, grocery stores, and local attractions.
• Anticipate guests' needs to enhance their experience.
• Handle and communicate guest complaints to the manager.
• Coordinate maintenance requests with the leasing office and onsite maintenance personnel.
• Assist with reservations via phone, email, or other reservation platforms.
• Handle guest registration and room assignments, accommodating special requests when possible.
• Pre-register, block reservations, take same-day reservations, and future reservations following hotel rate structures and discounts.
• Handle guest check-ins/check-outs efficiently and in a friendly manner, following hotel credit/cash handling policies.
• Resolve customer inquiries related to hotel services, in-house events, directions, local attractions, safety boxes, and more.
• Cancel room reservations as per procedures.
• Non-Essential Functions:
• Inventory guest room keys according to policy and request re-keying as necessary.
• Assist with responsibilities and duties in the absence or during peak times in areas such as Porter, Hotel Communication Coordinators, and Reservationist.
• Verify registration cards against computer records for accuracy of name, payment type, rate, and market segment.