Hospitality Manager at Cavier Properties

YOUR JOB DESCRIPTION

• Coordinate, meet and support our 3rd party contractors at our apartments; this means letting in painters, wallpaper installers, furniture builders, photographers, housekeepers,etc
• Arrange furniture and apartment items according to design mood boards and interior design instructions
• Respond to daytoday guest requests, issues, and other outreach using the Cavier Service Principles
• Guide guests through the Cavier experience, ensuring they have an amazing first impression
• Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
• Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
• Provide administrative support through utilities setup, data entry, coordinating and receiving orders
• Process online purchases orders and make the local runs for supplies and last minute items
•  Oversee as well as actively participate in vendor management like negotiate contracts delinquencies
•  Oversee communication with partners
•  Inspect each vacated unit to define necessary repairs maintenance prior to next movein
•  Reinspect unit following completion of maintenance activities prior to next movein 
• Maximize income; control expenditures maintain financial objectives to meet predetermined budgetary goals
• Perform other duties as assigned

REQUIREMENTS

• BSc/BA/HND in Business Administration or relevant field
• MSc/MBA is a plus
• Minimum of 24 years of proven experience
• Excellent decisionmaking
• Strategic thinking
• Leadership
• Interpersonal and ethical conduct skills

Soft Skills

• Superb written and verbal communication skills
• Strong people skills
• Good organizational and multitasking abilities
• Problemsolving skills
• Customer service orientation
• High degree of accuracy and attention to detail
• Must be able to manage time and people efficiently
• Able to work under pressure
• Must be emotionally intelligent
• Ability to be discreet and professional