HMO Officer at Zenith Care Hospital

Job Description

• To process complaints from beneficiaries and coworkers, following established guidelines.
• To establish effective policies for all operational procedures
• To prepare work schedules
• To give proper orientation to patients/clients on the benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals.
• To address potential resolve potential issues with patients and ensure their satisfaction is guaranteed.
• To interview and orient new employees.
• To monitor the performances of other staff in the Hospital
• To interact with the entire HMO community