Headstart E-Learning Program Assistant at Skills Outside School Foundation

Reporting Relationship: Headstart Program Officer

About the Online Skill up for Business

• The Online Skill Up for Business is an Online Program (on Udemy and other Learning management platforms) for entrepreneurs to conceptualize, start or grow businesses through immersive individual and peer-to-peer learning, using our curated content delivered by experienced instructors, business challenges with prizes to support their businesses.

Job Description
The Program Assistant will:

• Keep updated records and create reports or proposals
• Support growth and program development.
• Ensure implementation of policies and practices.
• Research and produce content for the online skill up for business.
• Execute strategies and plans for the program that promote the overall organization's strategic initiatives.
• Serve as the registrar for the Online Program.
• Handle all online students’ inquiries regarding classes, enrollment, financial aid/student accounts, etc.
• Collaborate with the Headstart Program Officer and the Skills Outside School Foundation Team regarding methods, technology, and administrative services.
• Expect and mitigate academic issues as they develop.
• Collect, organize, and track all documentation associated with the assessment of online instruction.
• Proactively source funding opportunities.
• Act as desk resolution and information centre for the platform.
• Resolve issues on Slack and Collab Lounge.
• Add new members and remove members from the platforms.
• Track and manage subscriptions.
• Manage data analytics.
• Track completion of registration forms; document and analyze them.
• Track completion of courses, evaluation forms and learning log.
• Review learning log to identify issues and data for M&E.
• Manage marketing of online skill up for business working closely with the media and communications team.
• Source new students.
• Research and recommend additions to the platform content and functionalities.
• Manage, organize and evaluate training, pitches and other activities.
• Communicate with mentors, trainers, judges, investors and other stakeholders.
• Manage mentor and mentee pairing.
• Ensure constant uptime of platforms and user satisfaction.

Requirements

• A degree in Business Administration, marketing, program/ project management and other relevant degrees.
• 1 year of Program Management Experience.
• Marketing and Media Skills
• Thorough proficiency in ICT.
• A keen eye for details.
• Demonstrated ingenious creativity.
• The ability to Lead and be proactive is very desirable.
• Strong strategic, analytical, and project management skills: demonstrated ability to take responsibility for a diverse number of projects and to complete them in a timely manner with limited supervision.

Desirable:

• Proficiency with the use of Trello and Learning Management Systems.