Head, Technical Operations at Trefoil Networks

Reports to: Chief Technical Officer

Main Function

The Head of Operations would be responsible for overseeing the technical activities across all divisions and ensuring a smooth flow of work across the organizations divisions.

Role Responsibilities

• Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery.
• Provide inspired leadership for the organization making important policy, planning, and strategy decisions.
• Evaluate project data for accuracy, and take the lead in setting project targets and priorities.
• Resolve disputes between team members and management and assist in addressing issues amongst team members to avoid unacceptable behaviors
• Provide training and mentorship to team members to make them better on the job
• Be up to date with current field practices to enhance service standards and delivery
• Review customer technical demands and instructions and assist internal team and customers to identify the best order for lifts, and the most efficient methods of maintaining and using delivered materials
• Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results
• Create and develop performance report, delivery method, scope of work, and KPIs for team members
• Engage in the negotiation of customer job demands and specifications as regards to labor and material; and assist in creating comprehensive technical documents
• Go to clients for project briefing, consultation, installation and closeout reviews
• Help out in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Build alliances and partnerships with other organizations.

Competencies/Skills

• Core understanding of policy, planning, and strategy.
• Ability to develop, implement and review policies and procedures.
• High level of project Management Experience
• Ability to build alliances and partnerships with other organizations.
• Sound knowledge of the software and hardware used in the network systems and well- acquainted with advanced technologies.
• Regularly update knowledge about the new and advanced technologies available in the market and use these technologies in the designs.
• Expertise in identifying problems in the existing systems and upgrade them with the new and more efficient ones.
• Expertise in Open System interconnection (OSI)
• Model knowledge of International Organization for standardization
• Understanding of IT infrastructure Library (ITIL)

Behavioral Qualities/Other Competences

• Strong analytical skills
• Excellent communication skills, both oral and written
• Strong multitasking skills
• Excellent problem solving skills

Qualifications/Experience

• A relevant degree in Computer Science, Mathematics, Information Science or a related field.
• Minimum of 8- 12 years professional experience in Technology or Telecoms.
• Core technical knowledge and understanding of Networking, Database, Operating systems and soft wares