Head, SME Sales at VDT Communications Ltd

Job Objective:

• The Head SME Sales is directly responsible for directing the SME Sales Team to achieve revenue, profitability, and customer satisfaction targets.
• The role holder will spearhead business sales managers to success through comprehensive sales strategy implementation.

Key Deliverables and Expected Results:

Sales Strategy:

• Drive increased Shareholder return by aligning SME Sales Processes with business scorecard elements.
• Identify viable business opportunities through strategic research and analysis.
• Develop and implement effective account management and sales campaigns.

Sales Revenue Generation:

• Improve Group’s Net Shareholders Score.
• Develop sales pipeline, co-sell with channel partners, and achieve quarterly and annual quotas.

Market Expansion:

• Increase VDT market share through new account acquisition and maintenance.
• Utilize alliance networks for new accounts and markets.
• Execute strategies for SME business growth across the nation.

Business Relationship Management:

• Champion a customer-centric culture within the team for revenue transformation.
• Drive successful delivery of Group transformation initiatives focusing on Customer centricity.

Sales Analytics & Reporting:

• Monitor and analyze market trends.
• Provide sales performance data for management decision-making.
• Track sales performance data for regular management reports.

People Management:

• Provide leadership for SME team to deliver on business targets.
• Coach and mentor the team, leveraging career development programs.
• Identify, evaluate, and track development needs and performance of SME staff.

Knowledge, Skills, and Behavior Required:

• First degree in Business Administration, Marketing, or relevant discipline.
• Professional certification in CIM, etc.
• Essential knowledge of B2B and retail.
• Minimum 8 years in Sales Management, including 4 years in the relevant sector.
• Extensive enterprise experience.
• Sales force management and development of sales strategies.
• Strong budget and management skills.
• High degree of professionalism, maturity, and confidentiality.
• Excellent interpersonal, presentation, negotiating, initiative, and leadership skills.
• Result-oriented, tactful, and self-motivated.
• Enthusiastic team player with strong interpersonal skills.
• Continuous commitment to professional development in a dynamic digital landscape.