Head, Quality Control at Stresert Services Limited

Job Summary & Purpose:

Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance. The position assures compliance with ISO 9001:2015 QMS requirements, company requirements, customer requirements and regulatory requirements.

Location: Head Office

Organizational Relationships:

Reports to whom

• Executive Director
• Internal relationships
• All staff/departments

Responsibilities:

• Draft quality assurance policies and procedures, standards and/or specifications
• Interpret and implement quality control standards.
• Evaluate adequacy of quality control standards.
• Devise sampling procedures and directions for recording and reporting quality data.
• Review the implementation and efficiency of quality and inspection systems.
• Plan, conduct and monitor testing and inspection of materials and products to ensure finished products met quality requirement.
• Assessing customer requirements and ensuring that these are met consistently.
• Directing departmental objectives to maximize profitability through resource planning and optimization.
• Responsible for declaring that a product is not safe or is not of the specified quality.
• Document internal audits and other quality assurance activities and direct for Management’s attention promptly where required.
• Investigate customer complaints and non-conformance issues timely with recommendations and resolutions needed.
• Collect and compile statistical quality data to drive improved production quality.
• Analyze data to identify areas for improvement in the quality system.
• Develop, recommend and monitor corrective and preventive actions.
• Prepare reports to communicate outcomes of quality activities.
• Supervise the Quality Control and Quality Assurance unit.
• Identify training needs and organize training interventions to meet quality standards.
• Coordinate and support on-site audits conducted by Internal and external providers.
• Evaluate product related audit findings and implement appropriate corrective actions.
• Monitor production and product related risk management activities.
• Responsible for document management systems around production activities.
• Assure ongoing compliance with quality and industry regulatory requirements.
• Comply with information security policy of the company.

Person Specifications, Academic Qualification

• Bachelor’s degree or HND
• Certifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma.

Professional Qualification

• Professional qualification will be an advantage

Experience

• 10 valid years of relevant work experience
• Quality inspection, auditing and testing experience
• Experience with implementation of corrective action programs
• Product or industry-specific experience
• Strong computer skills including Microsoft Office and databases
• Knowledge of tools, concepts and methodologies of QA
• Knowledge of relevant regulatory requirements.

Key Skills and competencies

• Leadership qualities
• Confidence
• Excellent technical skills
• Organizational skills
• Planning and co-ordination skills
• Interpersonal skills
• Communication skills
• Problem solving skills
• Team work capabilities
• Attention to details
• Understanding of the code, specification and regulations related to the payment card industry
• IT skills
• Numerical skills and an understanding of statistics