We are looking for a Head of POS Operations to build, standardize, and scale the operational backbone of our POS business. This role will partner closely with Product Managers to ensure that our large-scale distribution, inventory, repair, and support functions are optimized for efficiency, cost, and reliability.
The Head of POS Operations will not directly manage day-to-day ops managers; instead, they will own the processes, tools, resources, and training that enable these teams to consistently deliver on outcomes set by Product Managers.
This is a highly cross-functional role requiring deep operational expertise, strong stakeholder management, and the ability to drive clarity and discipline in a fast-moving environment.
Key Responsibilities
- Operational Excellence
- Design and implement standardized processes, playbooks, and SOPs across inventory, repair centers, insurance, and support.
- Establish KPIs, dashboards, and review mechanisms to track operational health (e.g., turnaround time, terminal utilization, SLA adherence).
- Drive continuous improvement initiatives to reduce cost, improve efficiency, and scale operations sustainably.
- Enablement & Capacity Building
- Ensure ops managers (inventory, insurance, repairs, support) have the tools, systems, and training needed to achieve their targets.
- Partner with engineering teams to define requirements for internal tools that support operations.
- Build and roll out training programs and capability frameworks for operational staff (e.g., regional managers, technicians).
- Partnership with Product
- Collaborate with Product Managers to translate operational realities into product requirements.
- Provide data-driven insights from the field to influence product and strategy decisions.
- Ensure alignment between product outcomes (set by PMs) and operational delivery capacity.
- Strategic Leadership
- Anticipate bottlenecks in distribution, repairs, and support as the business scales to hundreds of thousands of terminals.
- Lead vendor management for logistics, repair, or support-related partners.
- Serve as the voice of operational scalability in leadership discussions.
Qualifications
- 8+ years of experience in operations leadership roles (preferably in fintech, telco, FMCG, or other high-volume distributed businesses).
- Strong background in process design, scaling distributed operations, and building operational playbooks.
- Experience working in matrix structures — influencing without always having direct reports.
- Comfort working closely with product and engineering teams, translating operational needs into product features.
- Data-driven mindset with strong analytical skills (SQL/Excel/Tableau or similar preferred).
- Excellent communication, stakeholder management, and change management skills.
What we can offer you
- Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation: You’ll receive an attractive salary, pension, health insurance, an annual bonus, plus other benefits.
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