Head, POS Operations at Moniepoint Inc.

About The Role

• We are looking for a Head of POS Operations to build, standardize, and scale the operational backbone of our POS business. This role will partner closely with Product Managers to ensure that our large-scale distribution, inventory, repair, and support functions are optimized for efficiency, cost, and reliability.
• The Head of POS Operations will not directly manage day-to-day ops managers; instead, they will own the processes, tools, resources, and training that enable these teams to consistently deliver on outcomes set by Product Managers.
• This is a highly cross-functional role requiring deep operational expertise, strong stakeholder management, and the ability to drive clarity and discipline in a fast-moving environment.

Key Responsibilities

Operational Excellence

• Design and implement standardized processes, playbooks, and SOPs across inventory, repair centers, insurance, and support.
• Establish KPIs, dashboards, and review mechanisms to track operational health (e.g., turnaround time, terminal utilization, SLA adherence).
• Drive continuous improvement initiatives to reduce cost, improve efficiency, and scale operations sustainably.

Enablement & Capacity Building

• Ensure ops managers (inventory, insurance, repairs, support) have the tools, systems, and training needed to achieve their targets.
• Partner with engineering teams to define requirements for internal tools that support operations.
• Build and roll out training programs and capability frameworks for operational staff (e.g., regional managers, technicians).

Partnership with Product

• Collaborate with Product Managers to translate operational realities into product requirements.
• Provide data-driven insights from the field to influence product and strategy decisions.
• Ensure alignment between product outcomes (set by PMs) and operational delivery capacity.

Strategic Leadership

• Anticipate bottlenecks in distribution, repairs, and support as the business scales to hundreds of thousands of terminals.
• Lead vendor management for logistics, repair, or support-related partners.
• Serve as the voice of operational scalability in leadership discussions.

Qualifications

• 8+ years of experience in operations leadership roles (preferably in fintech, telco, FMCG, or other high-volume distributed businesses).
• Strong background in process design, scaling distributed operations, and building operational playbooks.
• Experience working in matrix structures — influencing without always having direct reports.
• Comfort working closely with product and engineering teams, translating operational needs into product features.
• Data-driven mindset with strong analytical skills (SQL/Excel/Tableau or similar preferred).
• Excellent communication, stakeholder management, and change management skills.