Head, Operations at Consolidated Hallmark Insurance Plc

Reporting Relationship: Directly Reports to the MD/CEO
Directly supervises: Operations Staff

Job Objectives / Purpose

• To manage and design and implement policies as it relates to operations, overseeing customer service and implementing technology to achieve the overall corporate vision.

Job Duties / Responsibilities

• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy.
• Implement efficient processes and standards.
• Coordinate customer service operations and find ways to ensure customer retention.
• Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.
• Manage contracts and relations with customers, vendors, partners and other stakeholders.
• Evaluate risk and lead quality assurance efforts.
• Enhance the operational procedure, systems and principles in the areas of information flow and management.
• Carry out supervisory responsibilities in accordance with company's policies.
• Providing appropriate support and guidance to the MD and the Board to enable them to act effectively in support of the organisation’s strategic and operational plans.
• Review financial and non-financial reports to devise solutions or improvements.
• Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders.
• Analyse problematic situations including non-performing credits and other occurrences and provide solutions to ensure company survival and growth.
• Adhere to strong corporate governance culture, management control, procedure and practices, and develop.
• Other duties or responsibilities that may be flowing from the Board or otherwise may be reasonably from time to time and in relation to services provided by the organization.

Person Specifications

• Must possess a good First Degree in Economics, banking, Finance, Accountancy or any other relevant qualification in the field of finance.
• An additional master’s degree in finance or MBA with specialization in Financial Management is generally required but may be exempt if appropriately compensated for by relevant professional qualification or cognitive experience..
• Must have at least 5 -10 years post-graduation work experience (5 of which must be in similar capacity) within a financial institution environment.
• He/ She must be Good with numbers and financial planning.
• Strong understanding of the legal and regulatory framework of banking and finance business and investments, asset management and strategic management.
• Possession of good interpersonal skills with demonstrable use of IT application in business and finance.

Experience:

• Minimum of 5 years working at Senior Management level Between 5/10 years’ experience of successful commercial management Highly developed and finely tuned experience of setting strategic direction Experienced in producing and developing strategic business plans.