Head of Viamo Platform at Viamo

About the Role

• The Head of Viamo Platform (HVP) will be a senior member of the Viamo team and the driving force behind the Viamo Platform’s growth strategy in Nigeria.
• The primary purpose of the role is to substantially expand the reach of the platform and increase user engagement levels, to positively impact millions of lives.

Key Responsibilities

• Lead existing MNO relationship (Airtel)
  • Ensure sufficient technical capacity is in place and functioning
  • Renegotiate rates and contracts as necessary
  • Develop and ensure the execution of a marketing plan
  • Support opportunities for cross-promotion of other MNO services
  • Resolve commercial issues eg related to invoicing
• Build and manage a relationship with other Mobile Network Operators in Nigeria to make the Viamo Platform accessible to all subscribers nationwide
• Lead and guide the Nigeria Platform team (currently a single Viamo Platform Assistant) to ensure quality execution of responsibilities about platform structure, content management, impact reporting, platform testing, quality control, UX, and BTL activities.
• Uncover user preferences and needs:
  • Analyze user behavior on the platform to identify potential challenges and brainstorm innovative solutions
  • Conduct user/market research
• Establish partnerships that will multiply and diversify the platform’s value proposition
  • Dynamic content
  • Links to products and services
• Analyze the success of the platform, testing hypotheses and solutions through an iterative process and data-driven decision-making
• Support the Country Director to secure new business and create monetization opportunities for the platform.

Key Performance Indicators

• Monthly Active Users
• Monthly User Benefits

Team and Reporting Structure

• Line manager: Country Director, Nigeria
• Direct reports: Viamo Platform Manager & Assistant, Nigeria
• Close collaboration: Viamo’s Global Platform Team

Profile

• At least 5 years of experience in a Senior Product Owner/Manager role.
• Experience working with mobile Value-Added Services and success in scaling reach.
• A track record of growing the user base and engagement levels on a mobile product/service.
• Experience and familiarity with IVR products/services.
• Experience working in a cross-functional, multi-cultural team environment and working in an autonomous and entrepreneurial capacity to deliver results.
• Proven management experience.
• Experience in behavior change communications and/or social psychology is desirable.
• Multilingual abilities, especially in local languages, are an asset.