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  • Posted: Feb 9, 2026
    Deadline: Not specified
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  • Bristol Scientific has grown to become Nigeria’s largest stockists and distributors of a comprehensive range of laboratory equipment and consumables. Bristol Scientific partners laboratories all across Nigeria and beyond both in the life sciences segment (industry, research, academia, regulatory) and medical diagnostics. From turnkey laboratory projects, t...
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    Head of Technical Service

    • Bristol Scientific is Nigeria’s authorised partner for leading scientific equipment OEMs. As we scale, we are hiring a Head of Technical Service to own service delivery, customer outcomes, and engineering team performance.
    • This is not a senior engineer role.
    • This role exists to lead people, manage customers, and build structure – while remaining technically credible.

    What this role is really about

    You are accountable for how service is delivered, not just whether instruments are fixed.

    Your scope includes:

    • Owning service delivery end-to-end, from first customer contact to resolution.
    • Acting as the senior service and escalation point for key customers.
    • Managing customer expectations, communication, and trust when things go wrong.
    • Leading, developing, and holding engineers accountable.
    • Designing and improving SOPs, workflows, and service discipline as the organisation grows.
    • Working closely with management on service strategy, resourcing, and priorities.
    • You will understand the engineering deeply – but you are not expected to be the most hands-on engineer in the room.

    Who this role is for

    This role suits someone who:

    • Has led field service or maintenance teams in a structured, high-stakes environment.
    • Is comfortable dealing directly with senior customer stakeholders.
    • Has owned uptime, SLAs, and service performance – not just technical execution.
    • Can build processes rather than waiting for them to exist.
    • Knows when to step in technically and when to trust their engineers.

    Who this role is not for

    This role is not for:

    • Engineers who want to remain primarily hands-on.
    • Candidates expecting mature SOPs and systems to already be in place.
    • Managers who avoid customer-facing accountability.
    • People whose comfort zone is tools, spares, and site work.

    Requirements

    • Engineering background (to enable leadership and judgment – not daily field work).
    • 5+ years’ experience in field service, maintenance, or technical operations.
    • Proven experience leading engineers or technical teams.
    • Strong customer-facing and stakeholder management capability.
    • Based in Lagos or willing to relocate.

    Check how your CV aligns with this job

    Method of Application

    Interested candidates should please send their CVs to hr@bristolscientific.com . Please note that only the qualified candidates will be contacted

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