Head of Sales / Customer Success at Biosec Solutions

Role Description

• As the Head of Sales & Client Success, you will play a pivotal role in driving revenue growth, enhancing customer satisfaction, and fostering long-term client relationships. You will lead a high-performing sales and client success specialists to deliver consistent results. This role requires a blend of strategic vision, hands-on leadership, and a customer-first mindset.

Key Responsibilities

Sales Leadership:

• Develop and execute a comprehensive sales strategy aligned with business objectives.
• Lead, mentor, and manage regional sales teams to achieve and exceed revenue targets.
• Identify and pursue new market opportunities and partnerships.
• Analyze sales performance metrics and provide actionable insights.

Client Success:

• Oversee client onboarding, ensuring a seamless transition from sales to delivery.
• Develop and implement strategies to maximize client retention and satisfaction.
• Act as the primary escalation point for client concerns, resolving issues promptly and effectively.
• Monitor customer health scores and design proactive engagement strategies.

Collaboration and Reporting:

• Partner with Product, Marketing, and Technology teams to align customer feedback with product improvements.
• Provide regular performance updates to the executive team, including sales forecasts and customer satisfaction metrics.

Team Building and Culture:

• Recruit, train, and retain top talent in sales and client success roles.
• Foster a collaborative and high-energy team culture focused on customer outcomes

What We're Looking For

Experience: Proven track record of success in sales and/or client success leadership roles, preferably in IT and B2B/B2C services.

Skills:

• Strong leadership and team management abilities.
• Excellent communication, negotiation, and relationship-building skills.
• Data-driven approach to decision-making and strategy development.

Knowledge: Familiarity with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms.

Mindset: Customer-focused, results-oriented, and a passion for driving growth.