Head of Recovery at First Excelsia

Our client is seeking to hire a highly competent and strategic Head of Recovery to join its dynamic team and contribute to its commitment to excellence.

The ideal role holder will be responsible for leading and implementing strategic recovery programs, managing risk, overseeing portfolio analysis, collaborating with stakeholders, ensuring statutory compliance, and providing visionary leadership to guide the recovery team.

JOB RESPONSIBILITY

• Leading recovery activities across all cities and locations.
• Designing and implementing recovery programs addressing short and long-term challenges.
• Conducting portfolio analysis to identify risks and areas for improvement.
• Developing data-driven solutions to mitigate credit risk and enhance recovery rates.
• Maintaining effective communication channels with clients to facilitate the recovery process.
• Developing and implement risk mitigation strategies to minimize disruptions.
• Leading, managing, and developing collections teams across current and new city launches.
• Establishing key performance indicators (KPIs) to measure the success of recovery programs.
• Evaluating the effectiveness of recovery plans and making recommendations for continuous improvement.
• Collaborating with teams to integrate recovery plans into overall business operations.
• Ensuring recovery training plans and documentation are up to date.
• Working closely with internal and external stakeholders to build strong partnerships and enhance recovery efforts and regularly reporting on the status of recovery initiatives to them.
• Staying informed about relevant laws and regulations related to loan recovery and ensuring all recovery activities comply with legal and ethical standards.

PERSON SPECIFICATION

• Minimum of a Bachelor’s Degree in finance, business administration, or a related field, Master's degree is a plus.
• 5- 8+ years of proven experience as head of recovery or similar role.
• Minimum of 4 year’s experience in a managerial role.
• Ability to use Microsoft Office Packages such as Microsoft Word, Excel, and PowerPoint.
• In-depth knowledge of credit risk management and recovery strategies.
• Stakeholder engagement and business process improvement skills.
• Excellent communication, negotiation, and presentation skills.
• Strong Leadership and crisis management skills.
• Strong analytical and problem-solving skills.
• Microfinance Certification and Bankone Knowledge is an added advantage.