Head of Quality - EWA at Unilever

Job Purpose

• Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will lead the Quality agenda, and will be responsible for overall Quality compliance, leading transformation, driving business improvement and setting the Quality Strategy in line with the Supply Chain and Business strategies. You will be responsible for the Quality function at manufacturing site(s), lead the governance and compliance to Unilever QMS and relevant GMPs, Regulatory and Legal Quality requirements.

What Will Your Main Responsibilities Be

The Head of Quality, EWA leads the regional Quality agenda and is responsible for overall Quality compliance, leading Quality transformation, driving business Quality improvement and setting the Quality Strategy in line with the regional Supply Chain and Business strategies. A key functional business partner for Supply Chain, BTs and Governance committees.

Key Responsibilities Include

• Develop and implement the regional Quality strategy
• Responsible for product superiority and Consumer/Product safety through implementation of relevant standards in Sourcing Units, Collaborative Manufacturers, material Suppliers
• Oversee Quality improvement through UMS Pillar structures
• Enable Quality information management and cost-opportunity decision making
• Lead quality processes that support implementation of innovation
• Lead incident and crisis management for the relevant market
• Manage Quality in New Business Channels (e-commerce)
• Manage Consumer and Customer Feedback, including CEC interface and technical support
• Lead the local Quality Partner (Material suppliers and CMs) and Localization workstreams
• Drive end to end Quality digital transformation
• Lead Quality culture improvement initiatives

What You Need To Succeed

Experiences & Qualifications

A relevant degree in Science or Technical discipline

• Demonstrated commercial acumen
• Exemplary performance demonstrated for managing high performing teams
• Demonstrated track record of working on complex problem solving, tight deadlines with quick turnaround

Essential

• Deep technical understanding of effective Quality Management Systems
• Manufacturing process knowledge
• Experience in implementing Quality Management Systems
• Supplier (CM and material suppliers) quality management experience

Desirable

• Good change management and influencing skills
• Previous experience in Quality and/or Operations Management roles

Skills

Excellent understanding of an integrated supply chain network.

• Excellent understanding of Quality Management Systems
• Quality in Manufacturing and Operations management
• Good understanding of an integrated supply chain network
• Good understanding of financial drivers
• Strong Customer Service orientation
• Strong interpersonal skills and team commitment
• Excellent team-working and networking skills
• Excellent communication skills across all levels of the organisation
• Ability to work well in a diverse team
• Ability to work with peers and demonstrate lateral influence
• Excellent team building skills
• Excellent understanding of technical areas
• Collaborating and delivering through others
• Developing others
• Good knowledge of Unilever’s business and processes

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer/Customer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Critical SOL (Standards of Leadership) Behaviors
• Focus on what counts: We ruthlessly prioritise what really, really matters and so do fewer things brilliantly. We set clear and stretching goals and recognise maximum performance impact. It is not about reducing ambition or effort or running after the ‘new and shiny’
• Care deeply: We care deeply about how consumers experience our brands every day, everywhere; about our people's growth and development, and our impact on the planet. We care about our performance, to a point where it hurts when we don't win. It is not just about being nice or avoiding honest conversations about performance and opportunity.
• Stay 3 steps ahead: We think boldly and creatively to make breakthroughs in performance. We are always curious and confident - anticipating and staying ahead of consumer needs and external trends to be the competition. It is not taking our eye off the ‘here and now’.
• Deliver with excellence: We deliver everything we do with excellence and pace. We take personal ownership and hold each other to account - always finding a way to do what we said we will do. It is not about analysing the inevitable roadblocks, admiring the problem or tolerating mediocrity.