Head of People and Culture at Bankly

Reports To: Chief Operating Officer

Job Overview

• The Head of People and Culture is an in-house position that will lead in the areas of Performance Management, Employee Relations, Culture management, Employee Engagement, Diversity & Inclusion, Policy and Procedure development and HR Compliance. This position reports to the Chief Executive Officer (CEO).
• An ideal candidate for the role is a highly capable People management specialist with experience in Performance Management, Organizational Culture development, Employee Engagement, Competency framework and Learning and Development.

Key Responsibilities

• Development and execution of People Strategy pillars (Performance Management, Competency Framework, Compensation, Culture and Learning and Development) and initiatives / activitiesunder each pillar.
• Coordination of Learning and Development activities; identification of trainings based on the competency assessment, liaising with training providers, mapping and monitoring execution of the Learning and Development training plan. Where applicable, undertake a skills audit of the organization to understand our current strengths and areas for development in the future.
• Ensure the organization's people strategy is linked to performance management system ensuring that organisational values are translated into measurable competencies, behaviours and objectives.
• Develop and implement strategies to increase Diversity & Inclusion within the organization.
• Coordination of the Learning and Development Internship programme; ensuring seamless execution and running of the learning and development internship programme from kick-off to close-out.
• Partner with internal stakeholders to implement strategies for employee engagement and retention.
• Manage Performance Appraisal process and assist with goal development. Collaborate on suggestions for individual training that will enhance growth and development.
• Develop, monitor and regularly report on key People performance indicators, managementprocesses and frameworks within areas of responsibility.
• Participate in coaching, counseling and advising management and staff to ensure resolution of employment related matters.
• Develop and execute growth strategy, encompassing both agent and customer acquisition and retention. Also, set key performance targets, forecast and report on results.
• Prepare and analyze HR metrics and provide reports that support decision making in specified areas.
• Implement organisational change initiatives related to People Strategy implementation onbusiness processes and technologies.
• Implement new, and enhance existing staff recognition and reward programs.
• Participate in the exit interview process.
• Maintain knowledge of industry trends and employment legislation. Ensure adherence to federal, state, and local legal requirements, advise management on needed actions to remain compliant.
• Keep abreast of industry knowledge and trends by participating in conferences and educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations.

Requirements / Qualifications / Skills / Experience

• Bachelor's Degree and a minimum of 5 years of HR experience in the above areas
• Thorough understanding of HR policies and procedures, and knowledge of Federal and State laws and regulations
• Familiarity with all aspects of HR, including compensation, recruitment, benefits, training
• Excellent interpersonal, written and verbal communication skills are essential. Ability to lead meetings and presentations, and ability to interface with all levels of staff with tact and diplomacy
• Must be a collaborative team player, possess a strong customer service orientation, and be a consultative problem solver
• Ability to advocate for both staff and management
• Highly proactive style of work, with a demonstrated track record of developing innovative approaches
• Strong organizational and analytical skills
• Proficiency with Microsoft Word, Excel, and PowerPoint required.