Head of Operations at Westfield Consulting

Job Summary

• Responsible for guaranteed quality customer service delivery through efficient and effective operations, while ensuring compliance with the bank’s laid down policies, procedures, processes and regulatory.

Roles

• Ensure that all units have the necessary tools to work effectively.
• Ensure all Operations staff is abreast of the Bank’s policies and procedures.
• Ensure that all customers’ requests are treated.
• Ensure all staff attends to customers promptly and are always courteous.
• Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers.
• Implement budget and cost control measures for the Bank.
• Provide and monitor all expense lines.
• Render statutory returns to appropriate regulatory bodies.
• Ensure proper documentation for all transactions and authorise transactions within approval limits.
• Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
• Ensure adherence to vault cash insurance limit.
• Handling Bank’s correspondence with other banks to ensure excellence service
• Rendition of correspondence Bank’s statement to ensure correct postings
• Ensure vault physical cash is equal to ledger at the close of each day.
• Ensure vault is always shut and cash secured as stipulated.
• Supervise the handling of accounts & clearing functions.
• Oversee the activities of E- Business under customer service; Online Banking, issuance, blocking/unblocking of the different card products.
• Provide and keep timely and accurate reports (Bank’s and regulatory agencies) on Branch Operations in prescribed formats and intervals.
• Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety.

Requirements

• First Degree in any Discipline with a minimum of Second Class lower or HND with Upper Credit division.
• Minimum of five year’s experience in Banking Operations
• Management professional certifications is an added advantage.
• Attention to detail, accuracy, and precision are essential.
• Knowledge of understanding of banking regulations, policies, and procedures to ensure compliance and prevent
• Great knowledge of computers and Microsoft Office suites.
• Excellent communication and customer service skills
• Strong analytical and problem-solving skills.