Head of Operations at Smartcity Plc

Job Description:

• As our Head of Operations, you will be the architect of operational excellence.
• You will lead a high-performing team, overseeing all aspects of our operations, including production, quality control, inventory management, logistics, and security.
• You will be responsible for optimizing processes, identifying and implementing efficiency gains, and ensuring strict adherence to PCI DSS compliance standards.

Key Responsibilities:

Operational Strategy and Planning:

• Develop and implement operational strategies that align with the company’s business goals and objectives.
• Oversee the planning and execution of all operational activities to ensure efficiency and effectiveness.

Process Optimization:

• Continuously evaluate and improve operational processes to enhance productivity, reduce costs, and ensure high-quality service delivery.
• Implement best practices and industry standards in all operational activities.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and continuous improvement.
• Provide clear direction and support to team members, ensuring alignment with company objectives.

Compliance and Risk Management:

• Ensure compliance with all regulatory requirements and industry standards.
• Develop and implement robust risk management policies and procedures to mitigate operational risks.

Technology and Innovation:

• Leverage technology and innovative solutions to enhance operational efficiency and service delivery.
• Collaborate with the IT department to implement and maintain operational systems and tools.

Customer Service Excellence:

• Ensure high levels of customer satisfaction by delivering exceptional service and support.
• Address and resolve operational issues in a timely and effective manner.

Financial Management:

• Manage operational budgets, ensuring cost-effective use of resources.
• Monitor and report on operational performance, identifying areas for improvement and cost savings.

Requirements:

Education:

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
• An MBA or other relevant advanced degree is preferred.

Experience:

• Minimum of 10 years of progressive operations management experience, with at least 5 years in a senior leadership role within the FinTech, financial services, or payment card personalization sectors.
• Proven track record of successfully managing and optimizing operations in a high-growth environment.

Skills and Competencies:

• Strong strategic thinking and problem-solving skills.
• In-depth knowledge of operational best practices, regulatory requirements, and industry standards.
• Excellent leadership and team development abilities.
• Strong communication and interpersonal skills.
• Proficiency in operational systems and tools.