Head of Operations at Rigo Microfinance Bank Limited

Key Job Responsibilities / Duties

• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Company’s exposure to fraud and losses.
• Manage the Company’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the Company’s Operations Manual and ensure compliance to all operational guidelines, processes, and procedures.
• Responsible for re-engineering business effectiveness, customer service, cost effectiveness and controls. 
• Ensure compliance with Regulatory requirements relating to Company Operations.
• Monitoring interest rates and adjusting rates as needed to attract new deposits or retain existing ones
• Recommending changes to policies and procedures based on experience with similar situations in the past.
• Ensure effective documentation is in place, in the form of user guides, and implement operational improvements to reduce operational costs, and tighten controls to improve service quality and customer service.
• Manage the Company Operations Department (staff and budget).
• Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
• Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Company’s debit card activities
• Treasury Operations – Money Market and Derivative Products, FI Transaction activity, and 3rd Party Funds / Investment processing
• Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial Corporate, and Institutional segments) whilst ensuring the identification and management of underlying operational risks.
• Special Product Management. All specially designed products address transfers of the fund, Deposit, and risk asset.
• Any other activity as may be assigned by the MD/CEO.

Technical Skills

• Interested candidates should possess a Bachelor's Degree in relevant fields with 4 - 6 years work experience.
• Detailed knowledge of bank procedures and policy principles at all levels.
• Ability to translate local regulatory requirements into a thorough knowledge of Operational routine in the bank. 
• Thorough knowledge of Cash Management, Account Services, Clearing, and Payment functions.
• Extensive knowledge of Treasury Operations and Electronic banking. 
• Understanding and application of Best Practices in all areas of Operational banking with the ability to drive efficiency and effectiveness
• Analytical and practical understanding of workflow, capacity planning/optimization, and process implementation. 
• Ability to recognize problems and apply Risk Management techniques to address them.
• Ability to plan & prepare the strategy and annual budget requirements for the operational environment. 
• Strong planning, organizational, and time management abilities.
• Strong Leadership, team management, development, and mentoring.
• Metrics-driven mindset.
•  High-level influencing and interpersonal skills.
•  Relationship building, negotiation, problem-solving, and troubleshooting..
• Ability to multitask, cross knowledge of entire Companies’ activities to work outside your comfort.
• Ability to proactively identify roles requiring attention.

Application Closing Date
30th September, 2023.