Head of Operations at Rigo Microfinance Bank Limited

Job Description: Head, Banking Operations

 Must be able to navigate BankOne Platform

Job Location: Head Office

Job Purpose

To direct and oversee the companies banking operations function relating to central operations, branch operations, treasury operations and cards/ electronic banking operations.

Key Job Responsibilities/Duties

• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
• Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
• Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
• Ensure compliance with Regulatory requirements relating to Banking Operations.
• Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.
• Manage the Banking Operations Department (staff and budget).
• Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
• Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
• Treasury Operations – Money Market and Derivative Products, FI Transaction activity and 3rd Party Funds / Investment processing
• Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments)
• whilst ensuring the identification and management of underlying operational risks.
• Special Product management. All specially designed product to address transfers of fund, Deposit and risk asset.
• Any other activity as may be assigned by the MD/CEO.

Technical Skills:

• Detailed knowledge of Banking procedures and policy principles at all levels.
• Ability to translate local regulatory requirements into thorough knowledge of Operational routine in Banks.
• Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions.
• Extensive knowledge of Treasury Operations and Electronic Banking.
• Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness
• Analytical and practical understanding of workflow, capacity planning / optimization and process implementation.
• Ability to recognize problems and apply Risk Management techniques to address them.
• Ability to plan & prepare the strategy and annual budget requirements for the operational environment.
• Strong planning, organizational and time management abilities.
• Strong Leadership, team management, developing and mentoring.
• Metrics driven mindset.
• High level influencing and interpersonal skills.
• Relationship building, negotiation, problem solving and trouble shooting.Ability to multitask, cross knowledge of entire banking activities to work outside your comfort.Ability to proactively identify roles requiring attention.